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A Perspective on UCC Infrastructure and Connectivity Evolution
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Rapid technology evolution and the proliferation of unified communications and collaboration (UCC) tools are increasing the cost and complexity of deploying, managing, and upgrading the enterprise information and communications (ICT) infrastructure. Most businesses perceive their ICT infrastructure and IT operations as relatively ineffective in enabling the organization to pursue broader business objectives. Less than one-third of respondents believe that their IT and business strategies are well aligned; only 28 percent believe that IT is able to effectively meet new business needs; a mere 20 percent claim that IT staff can effectively focus on more strategic tasks.
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