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2013 Unified Communications and Collaboration (UCC) Channel Partners Survey

The True Value of UCC to Small and Medium-sized Business Customers in Conjunction with Aastra

  • Research Code : NBF5-01-00-00-00
  • SKU : TE00356-NA-CR_01881
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  • Release Date : 24-May-2013
  • Region : North America
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This study confirms previous Frost & Sullivan findings that small and medium-sized businesses take a more conservative approach than larger businesses when it comes to unified communications and collaboration (UCC) investments. Frost & Sullivan defines UCC as an integrated set of voice, data, and video communications applications, all of which leverage PC and telephony-based presence information. Smaller budgets, limited internal IT resources, and a more concentrated workforce represent typical barriers to UCC adoption among SMBs. A Web-based survey methodology was utilized. The data were collected from November 2012 to February 2013, and the survey included 315 global channel partners.

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