2013 Unified Communications and Collaboration (UCC) Channel Partners Survey

The True Value of UCC to Small and Medium-sized Business Customers in Conjunction with Aastra

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This study confirms previous Frost & Sullivan findings that small and medium-sized businesses take a more conservative approach than larger businesses when it comes to unified communications and collaboration (UCC) investments. Frost & Sullivan defines UCC as an integrated set of voice, data, and video communications applications, all of which leverage PC and telephony-based presence information. Smaller budgets, limited internal IT resources, and a more concentrated workforce represent typical barriers to UCC adoption among SMBs. A Web-based survey methodology was utilized. The data were collected from November 2012 to February 2013, and the survey included 315 global channel partners.

Table of Contents

2013 Unified Communications and Collaboration (UCC) Channel Partners Survey, UCC Channel Partners SurveyIntroductionResearch Title, Research Team, and ContentsResearch Objectives and MethodsObjectives and MethodsExecutive SummaryExecutive SummarySMB Customers Strategies Adoption and Purchasing Behaviors Channel PartnerSales Approach and Requirements for Vendor SupportCorporate Demographic ProfileCorporate Demographic ProfileAppendixAppendix and Legal DisclaimerAbout Frost & SullivanThe Frost & Sullivan Story




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