2014 North America Hosted/Cloud Contact Center Buyers Guide

Selecting the Right Cloud Solution Provider for Your Contact Center

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Regular Price: USD 10,000

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The landscape for choosing a hosted/cloud contact center solution has become complex because of the variety of offerings from traditional contact center vendors, pure-play software as a service (SaaS) providers, telecom service providers, outsourcers, and system integrators. The purpose of this buyers guide is to provide enterprise organizations and small and midsize businesses with a competitive assessment of hosted/cloud contact center solution providers and their capabilities within a single report. The guide is based on extensive primary and secondary research, and provides in-depth profiles of suppliers with overview of offerings, strengths and weaknesses, and recommendations for buyers.

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2014 North America Hosted/Cloud Contact Center Buyers Guide, Buyers Guide to Hosted/Cloud Contact Center ServicesBuyers GuideOverview




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