2014 North America Hosted/Cloud Contact Center Buyers Guide

2014 North America Hosted/Cloud Contact Center Buyers Guide

Selecting the Right Cloud Solution Provider for Your Contact Center

RELEASE DATE
10-Dec-2014
REGION
North America
Research Code: NDB9-01-00-00-00
SKU: IT00721-NA-MR_01981

$10,000.00

Special Price $7,500.00 save 25 %

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SKU
IT00721-NA-MR_01981

$10,000.00

$7,500.00 save 25 %

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Description

The landscape for choosing a hosted/cloud contact center solution has become complex because of the variety of offerings from traditional contact center vendors, pure-play software as a service (SaaS) providers, telecom service providers, outsourcers, and system integrators. The purpose of this buyers guide is to provide enterprise organizations and small and midsize businesses with a competitive assessment of hosted/cloud contact center solution providers and their capabilities within a single report. The guide is based on extensive primary and secondary research, and provides in-depth profiles of suppliers with overview of offerings, strengths and weaknesses, and recommendations for buyers.

Related Research
The landscape for choosing a hosted/cloud contact center solution has become complex because of the variety of offerings from traditional contact center vendors, pure-play software as a service (SaaS) providers, telecom service providers, outsourcers, and system integrators. The purpose of this buyers guide is to provide enterprise organizations and small and midsize businesses with a competitive assessment of hosted/cloud contact center solution providers and their capabilities within a single report. The guide is based on extensive primary and secondary research, and provides in-depth profiles of suppliers with overview of offerings, strengths and weaknesses, and recommendations for buyers.
More Information
No Index Yes
Podcast No
Author Nancy Jamison
Industries Information Technology
WIP Number NDB9-01-00-00-00
Is Prebook No