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Selecting the Right Cloud Solution Provider for Your Contact Center
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The landscape for choosing a hosted/cloud contact center solution has become complex because of the variety of offerings from traditional contact center vendors, pure-play software as a service (SaaS) providers, telecom service providers, outsourcers, and system integrators. The purpose of this buyers guide is to provide enterprise organizations and small and midsize businesses with a competitive assessment of hosted/cloud contact center solution providers and their capabilities within a single report. The guide is based on extensive primary and secondary research, and provides in-depth profiles of suppliers with overview of offerings, strengths and weaknesses, and recommendations for buyers.
Conquering the Budget Struggle for Contact Center Transformation
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Frost Radar™: Customer Experience Outsourcing Services Market in Latin America, 2020
Cloud Solutions Powering the Global Contact Center Applications Market, Forecast to 2026
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Enhancing European Customer Experience with Artificial Intelligence
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