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Artificial Intelligence involves the science and engineering of developing intelligent machines
The manufacturing world is at a cusp of a new revolution that will redefine conventional business models
IoT will have a major impact on businesses and consumers in the future
The world is creating 2.5 exabytes of data daily
Our research seeks to connect-the-dots across multiple trends
Personal Robots are Set to Be a $19 Billion Market
Strategic Analysis of BREXIT and its Implications to Industries, Economies and Societies
iFrost is a digital platform for interactive and dynamic reporting of data.
The TOEs are a great source of information which gives corporates critical information on companies to action for their strategic investments either as an open source platform or to collaborate and to develop successful products
Forging Partnerships Determines the Customer Experience
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Choosing a contact center solutions partner is complex and poses dozens of options across systems, on-premise/cloud deployments, and business process outsourcers (BPOs). This Buyer’s Guide provides enterprise organizations with a fundamental assessment of contact center systems providers and their capabilities. The guide is divided into two sections: Section 1 provides analyst commentary on the most important market forces affecting contact center system trends for 2014. Section 2 highlights the top-performing contact center systems providers (as measured by their North American revenues). The guide is based on extensive primary and secondary research and offers market trends well into 2017 as well as in-depth supplier profiles.
Cisco Asia-Pacific, Japan, and China (APJC) Contact Center Analyst Day and Symposium, 2019
Infusing AI into the Retail Customer Experience
Global End-user Priorities for Customer Engagement, 2019
Why People Must be a Critical Aspect of Digital Transformation
English Proficiency is the New Black
End User Priorities in Digital Transformation, Latin America, 2019
End User Priorities in Digital Transformation, Asia-Pacific, 2019
Growth Opportunities in the North American Contact Center Market, Forecast to 2023
Analysis of the Contact Center Outsourcing Services Market in Latin America and the Caribbean, Forecast to 2024
Contact Center Solutions Market in Latin America and the Caribbean, Forecast to 2024
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aerospace industry outlook
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