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2015 EMEA Hosted/Cloud Contact Center Buyers Guide

Selecting the Right Cloud Solution Provider to Improve the Customer Experience

  • Research Code : MB2A-01-00-00-00
  • SKU : IT00672-EU-MR_01849
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  • Release Date : 28-Apr-2015
  • Region : Europe
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The market for hosted and cloud contact centers has rapidly taken off, surpassing that of contact center systems revenue. Narrowing the list of vendors to investigate can be time-consuming. The purpose of this Buyers Guide is to provide enterprise organizations with a fundamental assessment of hosted/cloud contact center providers and their capabilities in a single deliverable. The guide is based on extensive primary and secondary research and provides the reader with the market trends and in-depth profiles of suppliers.
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