2015 EMEA Hosted/Cloud Contact Center Buyers Guide

Selecting the Right Cloud Solution Provider to Improve the Customer Experience

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The market for hosted and cloud contact centers has rapidly taken off, surpassing that of contact center systems revenue. Narrowing the list of vendors to investigate can be time-consuming. The purpose of this Buyers Guide is to provide enterprise organizations with a fundamental assessment of hosted/cloud contact center providers and their capabilities in a single deliverable. The guide is based on extensive primary and secondary research and provides the reader with the market trends and in-depth profiles of suppliers.

Table of Contents

2015 EMEA Hosted/Cloud Contact Center Buyers Guide, 2015 European Contact Center Buyers GuideEuropean Contact Center Buyers Guide 2015Overview




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