2015 North America BPO Mergers & Acquisitions Update

Contact Center Outsourcing Growth at Warp Speed

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The North American Customer Care Outsourcing market is going through monumental changes that impact service delivery models, locations of delivery centers, and market strategies. BPO service providers in the customer care, support and sales arena, are rapidly expanding their presence around the globe to tap into new clients, acquire expanded language expertise and offer services from even more locations. BPOs are accelerating that growth, primarily through mergers and acquisitions.

This Market Insight will highlight a number of large BPO M&A transactions that have transpired in the last 6 years to understand the drivers, patterns and trends.

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2015 North America BPO Mergers & Acquisitions UpdateMarket AnalysisMarket Insight




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