2015 North American Mobile Enterprise Applications

Opportunities within Enterprises

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The overall research objective was to measure the current use and future decision making behavior toward mobile enterprise applications, including a specific focus on mobile asset tracking, mobile sales force automation, mobile workforce management, and mobile supply chain management software solutions. In 2015, the mobile supply chain category replaces wireless email as a fourth area of app focus. The mobile enterprise applications market continues to be a growth market. This study deep drills on the 4 mobile enterprise app categories that can be more expensive and require more complex design and deployment efforts. In all 4 categories, a high percentage of current users continue to plan to expand their implementations over the near term.

Table of Contents

1. Research Objectives and Methodology
Research Objectives and Methodology
Research Objectives
Methodology and Sample
Reporting Notes
Methodology
2. Executive Summary
Ubiquitous Apps
Drivers and Barriers Behind Mobile B2E
Current User Satisfaction
Top Business Impacts of Mobile Apps
Cloud versus On-premise
Top Barriers to Using Cloud-based Solutions
Increase in Unauthorized Mobile Apps Use
Preferred Mobility Partners
Top Selection Criteria for Mobile Apps Partners
3. Market Overview and Definitions
Market Overview
Market Definitions
4. Today’s Mobile Worker Applications: An Overview
Current and Planned Deployment of Mobile Software Applications for Employees
Users of Mobile Worker Apps by Title
Pros and Cons for Providing Mobile Apps to Employees
Percent of Employees Using Company-approved Mobile Apps
Presence of a Private Application Store or Catalog
Employee Use of Unauthorized Mobile Apps
5. Mobile Devices: Bring Your Own Device versus Company Owned
Types of Company-owned Mobile Devices Issued and Personally owned Mobile Devices Supported
Mobile Operating Systems Supported
Company’s Approach to BYOB
Mobile Operating Systems Preferred for BYOD
6. Use of Enterprise Mobility Management Platform
Current and Planned Use of an EMM Platform
7. Reasons for Not Implementing Enterprise Mobility Management- Insights for Mobility Partners
Key Parties in the Mobile App Decision Process
Strategic Partners for Selecting and Implementing Mobile Apps
Top Criteria Used to Select a Mobile Business Applications Partner
Preferred Type of Mobile Business App
Use of No-code/Low-code Development Solutions
Top Criteria Used to Select a Specific Prepackaged Mobile Business Application
8. Mobile Enterprise Applications Use Details
Deployment Plans for Specific Mobile Application Categories
Satisfaction with Selected Mobile Apps
Business Impacts of Selected Mobile Apps
Mobile Solution Implementation: How It Occurred
Where Mobile Solution Implementation Is Occurring
Barriers to Cloud-based Mobile Apps
Use of Mobile Handheld Devices
9. Barriers to Future Adoption among Current Non-users
Top Barriers to Mobile Solution Adoption in the Disinterested Segment
Top Barriers to Mobile Solution Adoption in the Planners Segment
10. Legal Disclaimer
11. Demographics
Role/Responsibility in the Organization
Role Currently Have in the Organization’s Decision to Provide Mobile Apps to Employees
Top Industries
12. The Frost & Sullivan Story: The Journey to Visionary Innovation
The Frost & Sullivan Story
Value Proposition: Future of Your Company & Career - Our 4 Services Drive Each Level of Relative Client Value
Global Perspective - 40+ Offices Monitoring for Opportunities and Challenges
Industry Convergence - Comprehensive Industry Coverage Sparks Innovation Opportunities
360º Research Perspective - Integration of 7 Research Methodologies Provides Visionary Perspective
Implementation Excellence - Leveraging Career Best Practices to Maximize Impact
Our Blue Ocean Strategy - Collaboration, Research and Vision Sparks Innovation


List of Figures & Charts

1. Year-over-Year Sample Demographics: NA, 2010, 2012, 2013, 2014, and 2015
2. Top 3 Business Impacts of Selected Mobile Apps- Percent of Significant and Somewhat Significant Ratings: NA, 2015
3. Top 3 Business Impacts of Selected Mobile Apps–Percent of Significant and Somewhat Significant Ratings: NA, 2015
4. The Frost & Sullivan Story
5. Value Proposition: Future of Your Company & Career - Our 4 Services Drive Each Level of Relative Client Value
6. Global Perspective - 40+ Offices Monitoring for Opportunities and Challenges
7. Industry Convergence - Comprehensive Industry Coverage Sparks Innovation Opportunities
8. 360º Research Perspective - Integration of 7 Research Methodologies Provides Visionary Perspective
9. Implementation Excellence - Leveraging Career Best Practices to Maximize Impact
10. Our Blue Ocean Strategy - Collaboration, Research and Vision Sparks Innovation


1. Current and Planned Mobile Worker Application Deployment: NA, 2015
2. Reasons for Providing Mobile Apps to Employees- Percent Very Important: NA, 2015
3. Reasons against Providing Mobile Apps to Employees- Percent Very Important: NA, 2015
4. Satisfaction with Mobile Apps- Percent Very or Somewhat Satisfied: NA, 2010, 2013, 2014 and 2015
5. Where Mobile Solution Implementation is Occurring: NA, 2012, 2013, 2014, and 2015
6. Barriers to Cloud-based Mobile Apps- Percent of Significant or Somewhat Significant Barrier: NA, 2013 and 2014
7. Employee Use of Unauthorized Mobile Apps as a Problem: NA, 2014 and 2015
8. Strategic Partners for Selecting and Implementing Mobile Apps: NA, 2015
9. Top Criteria Used to Select a Mobile Business Applications Partner- Very Important: NA, 2015
10. Current and Planned Mobile Worker Application Deployment: NA, 2015
11. Users of Mobile Worker Apps by Title: NA, 2015
12. Reasons for Providing Mobile Apps to Employees—Percent Very Important: NA, 2015
13. Reasons against Providing Mobile Apps to Employees—Percent Very Important: NA, 2015
14. Percent of Employees Using Company-approved Mobile Apps: NA, 2015
15. Presence of a Private App Store or Catalog: NA, 2015
16. Employee Use of Unauthorized Mobile Apps as a Problem: NA, 2014 and 2015
17. Types of Company-owned Mobile Devices Issued and Personally owned Mobile Devices Supported: NA, 2015
18. Mobile Operating Systems Supported: NA, 2015
19. Company Support of BYOD: NA, 2015
20. Company-supported Mobile Operating System: NA, 2015
21. Mobile Operating Systems Preferred for BYOD: NA, 2015
22. Current and Planned Use of an EMM Platform: NA, 2014
23. Reasons for Not Implementing Mobility Management Platforms: NA, 2015
24. Decision Makers of Mobile Business Apps Deployment: NA, 2015
25. Strategic Partners for Selecting and Implementing Mobile Apps: NA, 2015
26. Top Criteria Used to Select a Mobile Business Applications Partner—Very important: NA, 2015
27. Preferred Mobile Business Apps Deployment: NA, 2014 and 2015
28. Use of No-code/Low-code Development Solutions: NA, 2015
29. Top Criteria Used to Select a Specific Prepackaged Mobile Business Application—Very important/important: NA, 2015
30. Deployment Plans for Specific Mobile Application Categories- MSCM:NA, 2013, 2014, and 2015
31. Deployment Plans for Specific Mobile Application Categories- MSFA:NA, 2010, 2012, 2013, 2014, and 2015
32. Deployment Plans for Specific Mobile Application Categories- MWM:NA, 2010, 2012, 2013, 2014, and 2015
33. Deployment Plans for Specific Mobile Application Categories- MAT:NA, 2012, 2013, 2014, and 2015
34. Deployment Plans for Specific Mobile Application Categories- Access to Internal Databases: NA, 2012, 2013, 2014, and 2015
35. Deployment Plans for Specific Mobile Application Categories- Employee-to-Employee Social Media: NA, 2012, 2013, 2014, and 2015
36. Deployment Plans for Specific Mobile Application Categories- Wireless Email: NA, 2012, 2013, 2014, and 2015
37. Deployment Plans for Specific Mobile Application Categories- M2M Remote Monitor/Diagnostics: NA, 2012, 2013, 2014, and 2015
38. Deployment Plans for Specific Mobile Application Categories- Local Fleet Vehicle Tracking and Management: NA, 2012, 2013, 2014, and 2015
39. Deployment Plans for Specific Mobile Application Categories- Long-haul Fleet Tracking and Management:
40. NA, 2014 and 2015
41. Deployment Plans for Specific Mobile Application Categories- Mobile Conferencing: NA, 2014 and 2015
42. Deployment Plans for Specific Mobile Application Categories- Mobile Collaboration: NA, 2014 and 2015
43. Satisfaction with Mobile Apps—Percent Very or Somewhat Satisfied: NA, 2010, 2012, 2013, 2014, and 2015
44. How Mobile Solutions Are Being Implemented: NA, 2012, 2013, 2014, and 2015 (MSCM, MWF, MSFA, MAT)
45. Where Mobile Solution Implementation is Occurring: NA, 2012, 2013, 2014, and 2015
46. Barriers to Cloud-based Mobile Apps—Percent of Significant or Somewhat Significant Barrier: NA, 2013 and 2014
47. Use of Mobile Handheld Devices: NA, 2012, 2013, 2014, and 2015
48. Top Barriers to Adoption in the Disinterested Segment—Percent Significant Barrier or Barrier to Adoption: NA, 2015
49. Top Barriers to Adoption in the Planners Segment—Percent Significant Barrier or Barrier to Adoption: NA, 2015
50. Role/Responsibility in the Organization: NA, 2015
51. Role Currently Have in the Organization’s Decision to Provide Mobile Apps to Employees: NA, 2015
52. Top Industries: NA, 2015



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