2016 Global Contact Center Systems Buyers Guide

USD 3,000

* Required Fields

USD 3,000

PAY BY INVOICE

Be the first to review this product

The landscape for choosing a contact center solutions partner has become complex, with dozens of options to choose from across contact center systems, cloud, and business process outsourcing providers. Rampant industry consolidation has further clouded the picture. The purpose of this Buyers Guide is to provide enterprise organizations with a fundamental assessment of contact center system providers and their capabilities. The guide is based on extensive primary and secondary research and provides the reader with market trends and in-depth profiles of suppliers.

Table of Contents

1. Executive Summary—The Competitive Landscape at a Glance
2. Introduction
3. The Study
List of Abbreviations
4. Market Trends
Move to the Cloud
Global is Important
Multichannel is Mature
Omnichannel is Here to Stay
Customer Experience is the Center of the Omnichannel Universe
Digital Transformation is on Its Way
Key Considerations
5. Company Profiles
Alcatel-Lucent Enterprise (ALE)
Company Background and Current Performance
Portfolio Description and Analysis
Sales Model
Customer Recommendations
Altitude Software
Company Background and Current Performance
Portfolio Description and Analysis
Sales and Services Model
Customer Recommendations
Aspect Software
Company Background and Current Performance
Portfolio Description and Analysis
Sales Model
Customer Recommendations
Avaya
Company Background and Current Performance
Portfolio Description and Analysis
Sales Model
Customer Recommendations
Calabrio
Company Background and Current Performance
Portfolio Description and Analysis
Sales Model
Customer Recommendations
CallMiner
Company Background and Current Performance
Portfolio Description and Analysis
Sales Model
Customer Recommendations
Cisco
Company Background and Current Performance
Portfolio Description and Analysis
Sales Model
Customer Recommendations
Enghouse Interactive
Company Background and Current Performance
Portfolio Description and Analysis
Sales and Services Model
Customer Recommendations
Genesys
Company Background and Current Performance
Portfolio Description and Analysis
Sales Model
Customer Recommendations
Huawei
Company Background and Current Performance
Portfolio Description and Analysis
Sales and Services Model
Customer Recommendations
Interactive Intelligence
Company Background and Current Performance
Portfolio Description and Analysis
Sales Model
Customer Recommendations
InVision Software
Company Background and Current Performance
Portfolio Description and Analysis
Sales Model
Customer Recommendations
Mitel
Company Background and Current Performance
Portfolio Description and Analysis
Sales and Services Model
Customer Recommendations
Nexidia
Company Background and Current Performance
Portfolio Description and Analysis
Sales and Support Model
Customer Recommendations
NICE
Company Background and Current Performance
Portfolio Description and Analysis
Sales and Services Model
Customer Recommendations
Noble Systems
Company Background and Current Performance
Portfolio Description and Analysis
Sales Model
Customer Recommendations
SAP
Company Background and Current Performance
Portfolio Description and Analysis
Sales and Services Model
Customer Recommendations
Teleopti
Company Background and Current Performance
Portfolio Description and Analysis
Sales and Services Model
Customer Recommendations
Unify
Company Background and Current Performance
Portfolio Description and Analysis
Sales and Services Model
Customer Recommendations
Verint Systems
Company Background and Current Performance
Portfolio Description and Analysis
Sales and Services Model
Customer Recommendations
ZOOM International
Company Background and Current Performance
Portfolio Description and Analysis
Sales and Services Model
Customer Recommendations
6. Companies to Watch
Cicero
Dimension Data
HireIQ Solutions, Inc.
Virtual Hold Technology
7. Conclusions
8. Legal Disclaimer
9. The Frost & Sullivan Story




Keyword1

Keyword2

Keyword3

Why Frost & Sullivan

Working with the CEO’s growth team to create a vision based on a transformation growth strategy

Creating content-based digital marketing strategies that leverage our research perspective to differentiate and “tell your story”

Tracking over 1000 emerging technologies and analyzing the impact by industry and application to reveal the companies to watch in each sector

The Frost & Sullivan team is based in our 45 global offices and have developed a powerful global understandings of how industries operate on a global level.