2016 Managed Unified Communications Services Buyers' Guide

2016 Managed Unified Communications Services Buyers' Guide

Leveraging Third-party Expertise and Resources for Better Communications Asset Management

RELEASE DATE
30-May-2016
REGION
North America
Research Code: K052-01-00-00-00
SKU: TE03603-NA-MO_18618

$10,000.00

Special Price $7,500.00 save 25 %

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SKU
TE03603-NA-MO_18618

$10,000.00

$7,500.00 save 25 %

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Description

Businesses are increasingly seeking to outsource various information technology (IT) tasks as well as end-to-end IT infrastructure management in order to improve operational efficiencies, leverage a partner’s stronger technology expertise, and gain a competitive edge. Managed customer premises equipment (CPE) services, including managed Internet Protocol (IP) telephony and unified communications and collaboration (UCC) solutions, deliver compelling value to businesses looking to delegate day-to-day infrastructure management tasks to a trusted partner so they can focus on more strategic projects.

This Buyers’ Guide provides an overview of several managed premises-based IP telephony and UCC services providers and solutions. Due to the diverse and fragmented nature of the North American managed premises-based IP telephony and UCC services market, Frost & Sullivan has selected leading providers in key market participant groups, including IP telephony and UCC solution vendors, telecommunications carriers, value-added resellers and systems integrators, as well as specialized managed services providers. In addition to merit, the providers were selected based on their willingness to participate in this research.

Table of Contents

Introduction: Augmenting Internal IT Capabilities with Managed UC Services.

  • Diverse and comprehensive expertise
  • Proactive infrastructure monitoring and management
  • Predictable costs and quality of service
  • Economical scalability
  • More convenient and effective partner management

Alcatel-Lucent Enterprise

  • Company Background and Current Performance
  • Portfolio Description and Analysis
  • Recommendations for Customers

Arrow SI

AT&T

Avanade

Avaya

Bell Canada

Black Box

Continuant

Dimension Data

Logicalis

Mitel

Unify

Verizon

Standardization vs. Customization

Cost Considerations

Best Use Cases

Additional Definitions

Related Research
Businesses are increasingly seeking to outsource various information technology (IT) tasks as well as end-to-end IT infrastructure management in order to improve operational efficiencies, leverage a partner’s stronger technology expertise, and gain a competitive edge. Managed customer premises equipment (CPE) services, including managed Internet Protocol (IP) telephony and unified communications and collaboration (UCC) solutions, deliver compelling value to businesses looking to delegate day-to-day infrastructure management tasks to a trusted partner so they can focus on more strategic projects. This Buyers’ Guide provides an overview of several managed premises-based IP telephony and UCC services providers and solutions. Due to the diverse and fragmented nature of the North American managed premises-based IP telephony and UCC services market, Frost & Sullivan has selected leading providers in key market participant groups, including IP telephony and UCC solution vendors, telecommunications carriers, value-added resellers and systems integrators, as well as specialized managed services providers. In addition to merit, the providers were selected based on their willingness to participate in this research.
More Information
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Table of Contents | Executive Summary~ || Introduction: Augmenting Internal IT Capabilities with Managed UC Services.~ ||| Diverse and comprehensive expertise~ ||| Proactive infrastructure monitoring and management~ ||| Predictable costs and quality of service~ ||| Economical scalability~ ||| More convenient and effective partner management~ | Market Definitions~ | Market Highlights~ ||| Cloud service evaluation~ ||| The Microsoft effect~ ||| Vendor viability concerns~ ||| Others ~ | Competitive Environment~ | Competitor Inclusion Criteria~ | Company Profiles~ || Alcatel-Lucent Enterprise~ ||| Company Background and Current Performance~ ||| Portfolio Description and Analysis~ ||| Recommendations for Customers~ || Arrow SI~ || AT&T~ || Avanade~ || Avaya~ || Bell Canada~ || Black Box~ || Continuant~ || Dimension Data~ || Logicalis~ || Mitel~ || Unify~ || Verizon~ | Conclusion~ || Standardization vs. Customization~ || Cost Considerations~ || Best Use Cases~ | Appendix~ || Additional Definitions~ ||| Hosted IP Telephony (IP Centrex and Hosted IP PBX)~ ||| Hosted IP Telephony (IP Centrex and Hosted IP PBX) vis-à-vis SaaS/CaaS and Cloud Communications~ ||| Hosted Unified Communications = Unified Communications-as-a-Service (UCaaS)~ | Legal Disclaimer~
Author Elka Popova
Industries Telecom
WIP Number K052-01-00-00-00
Keyword 1 Unified Communications Services
Keyword 2 UCC services
Keyword 3 Cloud service
Is Prebook No