2016 Managed Unified Communications Services Buyers' Guide

Leveraging Third-party Expertise and Resources for Better Communications Asset Management

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Businesses are increasingly seeking to outsource various information technology (IT) tasks as well as end-to-end IT infrastructure management in order to improve operational efficiencies, leverage a partner’s stronger technology expertise, and gain a competitive edge. Managed customer premises equipment (CPE) services, including managed Internet Protocol (IP) telephony and unified communications and collaboration (UCC) solutions, deliver compelling value to businesses looking to delegate day-to-day infrastructure management tasks to a trusted partner so they can focus on more strategic projects.

This Buyers’ Guide provides an overview of several managed premises-based IP telephony and UCC services providers and solutions. Due to the diverse and fragmented nature of the North American managed premises-based IP telephony and UCC services market, Frost & Sullivan has selected leading providers in key market participant groups, including IP telephony and UCC solution vendors, telecommunications carriers, value-added resellers and systems integrators, as well as specialized managed services providers. In addition to merit, the providers were selected based on their willingness to participate in this research.

Table of Contents

1. Executive Summary
Introduction: Augmenting Internal IT Capabilities with Managed UC Services.
Diverse and comprehensive expertise
Proactive infrastructure monitoring and management
Predictable costs and quality of service
Economical scalability
More convenient and effective partner management
2. Market Definitions
3. Market Highlights
Cloud service evaluation
The Microsoft effect
Vendor viability concerns
Others
4. Competitive Environment
5. Competitor Inclusion Criteria
6. Company Profiles
Alcatel-Lucent Enterprise
Company Background and Current Performance
Portfolio Description and Analysis
Recommendations for Customers
Arrow SI
AT&T
Avanade
Avaya
Bell Canada
Black Box
Continuant
Dimension Data
Logicalis
Mitel
Unify
Verizon
7. Conclusion
Standardization vs. Customization
Cost Considerations
Best Use Cases
8. Appendix
Additional Definitions
Hosted IP Telephony (IP Centrex and Hosted IP PBX)
Hosted IP Telephony (IP Centrex and Hosted IP PBX) vis-à-vis SaaS/CaaS and Cloud Communications
Hosted Unified Communications = Unified Communications-as-a-Service (UCaaS)
9. Legal Disclaimer




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unified communications services
Keyword2
ucc services
Keyword3
unified communications services

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