2016 North America Cloud Contact Center Buyers Guide

Setting the Stage for Digital Transformation

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The landscape for choosing a contact center solutions partner has become complex, with dozens of options to choose from across contact center systems, cloud, and business process outsourcing providers. Rampant industry consolidation has further clouded the picture. The purpose of this Buyers Guide is to provide enterprise organizations with a fundamental assessment of hosted/cloud providers and their capabilities. The guide is based on extensive primary and secondary research and provides the reader with market trends and in-depth profiles of suppliers.

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2016 North America Cloud Contact Center Buyers Guide, 2016 North America Cloud Contact Center Buyers Guide2016 North America Cloud Contact Center Buyers Guide2016 North America Cloud Contact Center Buyers Guide




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Working with the CEO’s growth team to create a vision based on a transformation growth strategy

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The Frost & Sullivan team is based in our 45 global offices and have developed a powerful global understandings of how industries operate on a global level.