2017 Global UCC Industry Outlook

Evolving UCC Solutions Enable Digital Transformation

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The global unified communications and collaboration (UCC) market is in a rapid state of transition. A sweeping shift to services-based solutions and greater for integration and customization capabilities is are encouraging broader adoption. Market traction is expected to further accelerate as end user organizations recognize UCC as essential elements of their of digital transformation initiatives. This study provides vendors, service providers, resellers and other market participants with important insights about key growth opportunities in the global UCC market. Market participants can use this analysis to develop sustainable business strategies and more effectively compete in the constantly evolving business communications market.

Table of Contents

1. Executive Summary
2016 Global UCC Market—Actuals vs Forecast
Hosted IP Telephony and UCaaS Market Key Findings
Premises-based Communications Platforms Market Key Findings
Communications Endpoints Market Key Findings
Messaging and Connectivity Device Markets Key Findings
Conferencing Services Market Key Findings
Web and Video Conferencing Market Key Findings
CEO’s Perspective
2. Research Scope and Segmentation
Research Scope
Research Methodology
Research Objectives
UCC Market Definitions and Segmentation
Telephony and Collaboration Market Segmentation
Messaging Market Segmentation
Social Business and Conferencing Market Segmentation
Communications Endpoints Market Segmentation
Conferencing Endpoints Market Segmentation
Connectivity and Services Market Segmentation
3. Global UCC Sales Trends
Global UCC Market Sales—2016 and 2018
Global UCC Market Sales by Region in 2016 and 2018—A Snapshot
New Product/Service Launches 2016
4. Regional UCC Sales Trends
Top Challenges for IT Departments by Region
Cloud Applications Adoption Plans—Asia-Pacific
Cloud Applications Adoption Plans—Europe
Cloud Applications Adoption Plans—Latin America
Cloud Applications Adoption Plans—North America
5. Trends to Watch—2017 Global UCC Market
Future Outlook
6. Conclusions and Future Outlook—Total UCC Market
Outlook—2017 UCC Market, Global
UCC Future Outlook and Key Conclusions
Legal Disclaimer
7. Appendix
Abbreviations and Acronyms Used
Additional Sources of Information on UCC
Learn More—Next Steps
8. The Frost & Sullivan Story


List of Figures & Charts

1. Top IT Challenges by Region, Global, 2016 to 2018
2. Total UCC Market: Future Outlook and Key Conclusions, Global, 2017


1. Total UCC Market: Percent of Sales by Platforms, Endpoints and Services, Global, 2016 and 2018
2. Total UCC Market: Communications Endpoints Revenue by Type, Global, 2016 and 2018
3. Total UCC Market: Communications Software and Platforms Revenue by Type, Global, 2016 and 2018
4. Total UCC Market: Communications Services Revenue by Type, Global, 2016 and 2018
5. Navigating an Era of Digital Transformation: Average Percent of Applications Moved to the Cloud, Asia-Pacific, 2015 to 2018
6. Navigating an Era of Digital Transformation: Plans for Moving Applications to the Cloud, Europe, 2015 to 2018
7. Navigating an Era of Digital Transformation: Average Percent of Applications Moved to the Cloud, Latin America, 2015 to 2018
8. Navigating an Era of Digital Transformation: Plans for Moving Applications to the Cloud, North America, 2015 to 2018



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