7th Annual Voice of Customer Study on Indian Logistics Industry Benchmarking and Analysis of End-user Preferences

Logistics Service Providers (LSPs) Unable to Match End-user Expectations on Key Performance Metrics

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The study provides benchmarking of Indian logistics service providers (LSPs) across eight key industry sectors on key performance criteria. It also provides a comprehensive analysis of the logistics outsourcing trends, logistics efficiency after using 3PL, and also the comparison of LSP performance on important selection criteria based on end-user ratings. Further, the study discusses the end-user preferences for multiple LSPs, reasons for outsourcing logistics, and the typical contract duration with LSPs. In addition, the study also provides the names of Top 3 LSPs for each industry for Domestic Logistics and International Logistics respectively including the Best LSP in each segment for 2011.

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7th Annual Voice of Customer Study on Indian Logistics Industry Benchmarking and Analysis of End-user Preferences, Benchmarking Indian Logistics Industry and Analysis of End-user PreferencesIndian Logistics Benchmarking Study India Logistics Industry Benchmarking and Outsourcing Analysis Study 2011




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