Accelerating Adoption of Hosted IP Telephony in the SMB Segment

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In this report, Stratecast Partners described the factors contributing and constraining SMB adoption of Hosted IP Telephony. These factors form the basis for our recommendations on how NSPs can accelerate the adoption of Hosted IP Telephony by SMBs. Without serious commitment to these recommendations, our prediction is that SMB adoption levels of Hosted IP Telephony will follow those of circuit-switched Centrex, a distant second place to premise-based PBX.

Table of Contents

Accelerating Adoption of Hosted IP Telephony in the SMB SegmentBMS 1-03Executive SummaryIntroductionFactors Contributing to SMB Adoption of Hosted IP TelephonyFactors Constraining SMB Adoption of Hosted IP TelephonyHosted IP Telephony Vendor and Service Providers InitiativesRecommendationsStratecast Partners - The Last WordAbout Stratecast Partners




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