Adding Value and Managing Change in Todays Contact Center

Innovative solutions integrators (SIs) key to cloud, omnichannel, and IT management strategies


Customer contact systems integrators and value-added resellers or “solutions integrators” (SIs) are the linchpins in the contact center supply chain. Companies call on SIs to map out solution strategies and recommend and implement new and upgraded hardware and software and services. In turn, original equipment manufacturers (OEMs) and hosting providers depend on SIs as channel partners to sell, support, install and connect technologies to customer companies. But SIs are vulnerable to the stresses of anticipating and responding to the demands of OEMs, hosting providers, and other companies.

Regular Price: USD 1,500

Special Price USD 1,350

10% OFF

* Required Fields

Regular Price: USD 1,500

Special Price USD 1,350

PAY BY INVOICE

Be the first to review this product

Table of Contents

Adding Value and Managing Change in Today’s Contact CenterMarket AnalysisMarket Insight




Related Research

Why Frost & Sullivan

Working with the CEO’s growth team to create a vision based on a transformation growth strategy

Creating content-based digital marketing strategies that leverage our research perspective to differentiate and “tell your story”

Tracking over 1000 emerging technologies and analyzing the impact by industry and application to reveal the companies to watch in each sector

The Frost & Sullivan team is based in our 45 global offices and have developed a powerful global understandings of how industries operate on a global level.