An End User Perspective on Navigating Digital Transformation in Energy and Utilities, Global, 2017

Gain a Competitive Advantage Using Insights from IT Buyers

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The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) in Energy and Utilities, specifically: Enterprise Mobility Management, eCommerce/mCommerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Big Data and Analytics’ Omnichannel Marketing, Customer Experience Management, Cyber Security, Internet of Things, Enterprise Content and Business Processes Management, Fintech, and API/CPaaS (Application Programming Interface/Communications Platforms as a Service) Strategy.

Frost & Sullivan aims to:
• Understand the IT-related challenges organizations face today
• Monitor the status of digital transformation including newer solutions such as Artificial Intelligence (AI), Augmented Reality/Virtual Reality
(AR/VR), and mCommerce
• Assess the current and future use of business communications technologies
• Evaluate factors that drive investments in communications technologies
• Gauge IT and communications trends
• Appraise available IT budgets

The top challenge for IT departments in the energy industry is security concerns (33% of respondents), followed by systems integration (31%), and the ability to align IT with business strategies and/or not having a clear IT strategy (26%).

Big data and analytics is the leading technology to have the greatest impact on both, revenue growth and cost reduction efforts.

Energy and utilities organizations are highly interested in enterprise content and business processes management solutions—established providers and new market entrants will have opportunities to grow revenues in this industry.

Table of Contents

1. Research Objectives and Methods
Research Objectives
Survey Methodology
Navigating Digital Transformation—Respondent IT Decision Maker Profile, Energy and Utilities, Global, 2017
2. Summary of Key Findings
Summary of Key Findings
Plans for Investment
3. Perceptions of IT Solutions
Navigating Digital Transformation—IT & Communications Investments Today, Energy and Utilities, Global, 2017
Navigating Digital Transformation—Top Challenges for IT, Energy and Utilities, Global, 2017
Navigating Digital Transformation—Top Drivers for IT Investment Over Next 2 Years, Energy and Utilities, Global, 2017 to 2019
Navigating Digital Transformation—Top Technologies to Impact Revenue Growth, Energy and Utilities, Global, 2017
Navigating Digital Transformation—Top Technologies to Impact Cost Reduction Efforts, Energy and Utilities, Global, 2017
Navigating Digital Transformation—Top Security Concerns Regarding IT, Energy and Utilities, Global, 2017
4. Digital Transformation—Technology Trends
Navigating Digital Transformation—Top Benefits of IoT Investments, Energy and Utilities, Global, 2017
Navigating Digital Transformation—Decision-Making Factors When Selecting a Cloud Provider, Energy and Utilities, Global, 2017
Navigating Digital Transformation—Benefits of Cloud for IT and Communications Solutions, Energy and Utilities, Global, 2017
Navigating Digital Transformation—Percent of Mobile Devices Used for Job Functions, Energy and Utilities, Global, 2017
Navigating Digital Transformation—Benefits of Social Media, Energy and Utilities, Global, 2017
5. Digital Transformation—IT Budgets and Plans for Investments
Navigating Digital Transformation—Budget Change Expectations, Energy and Utilities, 2018
Navigating Digital Transformation—Plans for Investment Over Next Two Years, Energy and Utilities, Global, 2017
Navigating Digital Transformation—Critical Investments for Digital Transformation Over next Five Years, Energy and Utilities, Global, 2017
6. Digital Transformation—Strategic Imperatives
Strategic Imperatives for Success and Growth
7. The Last Word
Three Big Predictions
Legal Disclaimer
8. The Frost & Sullivan Story




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Why Frost & Sullivan

Working with the CEO’s growth team to create a vision based on a transformation growth strategy

Creating content-based digital marketing strategies that leverage our research perspective to differentiate and “tell your story”

Tracking over 1000 emerging technologies and analyzing the impact by industry and application to reveal the companies to watch in each sector

The Frost & Sullivan team is based in our 45 global offices and have developed a powerful global understandings of how industries operate on a global level.