An End User Perspective on Navigating Digital Transformation, Latin America, 2017

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The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) in Latin America, specifically: Enterprise Mobility Management, eCommerce/mCommerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Big Data and Analytics’ Omnichannel Marketing, Customer Experience Management, Cyber Security, Internet of Things, Enterprise Content and Business Processes Management, Fintech, and API/CPaaS (Application Programming Interface/Communications Platforms as a Service) Strategy.

Frost & Sullivan aims to:
• Understand the IT-related challenges organizations face today
• Monitor the status of digital transformation including newer solutions such as Artificial Intelligence (AI), Augmented Reality/Virtual Reality
(AR/VR), and mCommerce
• Assess the current and future use of business communications technologies
• Evaluate factors that drive investments in communications technologies
• Gauge IT and communications trends
• Appraise available IT budgets

The top challenge for IT departments in Latin America is the ability to align IT with business strategies and/or not having a clear IT strategy (30% of respondents), followed by security concerns (26%), and systems integration (26%).

Latin America is the leading region with regard to investments in digital transformation technologies, as fintech, omnichannel marketing, and API strategy represent the top three investments over the next two years.
About 65% of respondents in Latin America plan to increase their IT budgets, with an average increase of 28%.

Improving digital presence is a top contender for IT investments over the next two years.

The optimism around being an early adopter and the high growth in IT investments bodes well for IT solutions providers. Companies that are able to effectively help end user industries to implement a digital transformation strategy will be the winners.

Table of Contents

1. Research Objectives and Methods
Research Objectives
Survey Methodology
Navigating Digital Transformation—Respondent IT Decision Maker Profile, Latin America, 2017
Navigating Digital Transformation—Respondent's Job Titles, Latin America, 2017
2. Summary of Key Findings
Challenges Faced by IT Departments; IT Investment Drivers; Technology Trends
Plans for Investment
3. Perceptions of IT Solutions—Challenges, Investment Drivers, IT’s Impact on Revenues and Cost Reduction Efforts, and Security Concerns
Navigating Digital Transformation—IT & Communications Investments Today, Latin America, 2017
Navigating Digital Transformation—Top Challenges for IT, Latin America, 2017
Navigating Digital Transformation—Top Drivers for IT Investment Over Next 2 Years, Latin America, 2017 to 2019
Navigating Digital Transformation—Top Technologies to Impact Revenue Growth, Latin America, 2017
Navigating Digital Transformation—Top Technologies to Impact Cost Reduction Efforts, Latin America, 2017
Navigating Digital Transformation—Top Security Concerns Regarding IT, Latin America, 2017
4. Digital Transformation—Technology Trends
Navigating Digital Transformation—Top Benefits of IoT Investments, Europe, 2017
Navigating Digital Transformation—Decision-Making Factors When Selecting a Cloud Provider, Latin America, 2017
Navigating Digital Transformation—Benefits of Cloud for IT and Communications Solutions, Latin America, 2017
Navigating Digital Transformation—Percent of Mobile Devices Used for Job Functions, Latin America, 2017
Navigating Digital Transformation—Benefits of Social Media, Latin America, 2017
5. Digital Transformation—Readiness and Critical Investments
Navigating Digital Transformation—Digital Transformation Readiness, Latin America, 2017
Navigating Digital Transformation—Businesses Achieving Revenue Growth of Over 50% by Stage of Digital Transformation Readiness, Latin America, 2017
Navigating Digital Transformation—Critical Investments for Digital Transformation Over next Five Years, Latin America, 2017
6. Digital Transformation—IT Budgets and Plans for Investments
Navigating Digital Transformation—Budget Change Expectations, Latin America, 2018
Navigating Digital Transformation—Plans for Investment Over Next Two Years, Latin America, 2017
7. Digital Transformation—Strategic Imperatives
Strategic Imperatives for Success and Growth
8. The Last Word
Three Big Predictions
Legal Disclaimer
9. The Frost & Sullivan Story




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