An End User Perspective on Navigating Digital Transformation, North America, 2017

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The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) in North America, specifically: Enterprise Mobility Management, eCommerce/mCommerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Big Data and Analytics, Omnichannel Marketing, Customer Experience Management, Cyber Security, Internet of Things, Enterprise Content and Business Processes Management, Fintech, and API/CPaaS (Application Programming Interface/Communications Platforms as a Service) Strategy.

Frost & Sullivan aims to:
• Understand the IT-related challenges organizations face today
• Monitor the status of digital transformation including newer solutions such as Artificial Intelligence (AI), Augmented Reality/Virtual Reality
(AR/VR), and mCommerce

The top challenge for IT departments continues to be dealing with security concerns (34% of respondents), followed by systems integration (28%), and, aligning IT with business strategies and/or lack of clear IT strategy (25%).

The top IT investment drivers include improving productivity (45%), reducing operational costs (38%), and customer experience (31%). Improving digital presence was new on the list of options this year and came in fourth place at 29%.

About 60% of respondents in North America plan to increase their IT budgets, with an average increase of 29%. When asked the question “how critical are the following investments for your organization's digital transformation success over the next 5 years,” data analytics and communications/collaboration tools integration with other business software (Microsoft Office, Google G-suite, CRM, ERP, vertical apps) came out ahead. Find out more about what they will be investing in.

• Assess the current and future use of business communications technologies
• Evaluate factors that drive investments in communications technologies
• Gauge IT and communications trends
• Appraise available IT budgets

Table of Contents

1. Research Objectives and Methods
Research Objectives
Survey Methodology
Navigating Digital Transformation—Respondent IT Decision Maker Profile, North America, 2017
Navigating Digital Transformation—Respondent's Job Titles, North America, 2017
2. Summary of Key Findings
Challenges Faced by IT Departments; IT Investment Drivers
Plans for Investment
Digital Transformation—Readiness, Replacements
3. Perceptions of IT Solutions—Challenges, Investment Drivers, IT’s Impact on Revenues and Cost Reduction Efforts, and Security Concerns
Navigating Digital Transformation—IT & Communications Investments Today, North America, 2017
Navigating Digital Transformation—Top Challenges for IT, North America, 2017
Navigating Digital Transformation—Top Drivers for IT Investment Over Next 2 Years, North America, 2017 to 2019
Navigating Digital Transformation—Top Technologies to Impact Revenue Growth, North America, 2017
Navigating Digital Transformation—Top Technologies to Impact Cost Reduction Efforts, North America, 2017
Navigating Digital Transformation—Top Security Concerns Regarding IT, North America, 2017
4. Digital Transformation—Readiness & Critical Investments
Navigating Digital Transformation—Digital Transformation Readiness, North America, 2017
Navigating Digital Transformation—Businesses Achieving Revenue Growth Over 51% by Stage of Digital Transformation Readiness, North America, 2017
Navigating Digital Transformation—Critical Investments for Digital Transformation Over next Five Years, North America, 2017
5. Digital Transformation—IT Budgets & Plans for Investments
Navigating Digital Transformation—Budget Change Expectations, North America, 2018
Navigating Digital Transformation—Plans for Investment Over Next Two Years, North America, 2017
6. Digital Transformation—Strategic Imperatives
Strategic Imperatives for Success and Growth
7. The Last Word
Three Big Predictions
Legal Disclaimer
8. The Frost & Sullivan Story




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