An End User Perspective on Workplace Communications and Collaboration, Global, 2017

Gain a Competitive Advantage Using Insights from IT Buyers Across Verticals and Regions

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The overall research objective is to measure the current use and future decision making behavior toward unified communications and other workforce technologies around the globe, specifically: desktop video conferencing, room-based video conferencing, huddle room video conferencing (meant for small rooms of up to 4 participants), audio conferencing, web conferencing, IP telephony, team collaboration tools (e.g., Slack), unified communications (UC) client, consumer messaging and calling services (e.g., Skype, Google), headsets, and unified messaging.

Frost & Sullivan aims to:
• Understand the IT-related challenges organizations face today
• Assess the current and future use of business communications technologies
• Evaluate factors that drive investments in communications technologies
• Gauge IT and communications trends
• Appraise available IT budgets
• Measure perceptions by CEO versus CIO
• Discover opportunities in different regions, verticals, and business size

Dealing with security and privacy concerns is the greatest challenge faced by IT departments (32% of respondents). Other top concerns include aligning IT with business strategies and/or lack of clear IT strategy and systems integration.

A factor for concern among unified communications and collaboration (UCC) suppliers is that it ranked low among respondents who were asked to select the top three technologies to impact revenue growth and margins. The good news is that more than half of the respondents plan to invest in UCC over the next two years.

Consumer messaging and calling services (e.g., Skype, Google), audio conferencing, and web conferencing are the most used UCC solutions today, and will continue to represent the majority of purchases over the next two years.

According to respondents who did not purchase these technologies, the most prominent reason is that they do not provide enough value, either to the employees or the executives. Other reasons were that they are cost-prohibitive or not secure enough. Reasons varied for some technologies.

With political uncertainty and the Equifax dealing with the latest data breach, security is the number one issue across regions and industries. This issue must be a big part of decision making when developing products over the next two years. It will be a critical decision factor not only for cloud applications, but for all IT solutions.

Table of Contents

1. Research Objectives and Methods
Research Objectives
Survey Methodology
Workplace Communications and Collaboration—Respondent IT Decision Maker Profile, Global, 2017
Workplace Communications and Collaboration—Respondents by Industry Sector, Global, 2017
Workplace Communications and Collaboration—Respondents by Industry Sector, Further Breakdowns, Global, 2017
Workplace Communications and Collaboration—Respondent's Job Titles, Global, 2017
2. Summary of Major Findings
Summary of Major Findings
3. Usage & Perceptions of IT Solutions—Comparison of UC Solutions with other IT Solutions
Workplace Communications and Collaboration—Top Challenges for IT, Global, 2017
Workplace Communications and Collaboration—Top Drivers for IT Investment Over Next 2 Years, Global, 2017 to 2019
Workplace Communications and Collaboration—Technologies that Have the Most Impact on Revenue Growth, Global, 2017
Workplace Communications and Collaboration—Top Technologies to Impact Cost Reduction Efforts, Global, 2017
4. Plans for Investment
Workplace Communications and Collaboration—IT & Communications Investments Today, Global, 2017
Workplace Communications and Collaboration—Plans for Investment Over Next Two Years, Global, 2017 to 2019
Workplace Communications and Collaboration—Percent of Respondents Plan to Increase Investment in Enterprise Mobility Management by Region, Global, 2017 to 2019
Workplace Communications and Collaboration—Percent of Respondents Plan to Increase Investment in Enterprise Mobility Management by Sector, Global, 2017 to 2019
Workplace Communications and Collaboration—Percent of Respondents Plan to Increase Investment in UCC by Region, Global, 2017 to 2019
Workplace Communications and Collaboration—Percent of Respondents Plan to Increase Investment in UCC by Sector, Global, 2017 to 2019
Workplace Communications and Collaboration—Percent of Respondents Plan to Increase Investment in Enterprise Content & Business Processes Management by Region, Global, 2017 to 2019
Workplace Communications and Collaboration—Percent of Respondents Plan to Increase Investment in Enterprise Content & Business Processes Management by Sector, Global, 2017 to 2019
Workplace Communications and Collaboration—Percent of Respondents Plan to Increase Investment in API Strategy by Region, Global, 2017 to 2019
Workplace Communications and Collaboration—Percent of Respondents Plan to Increase Investment in API Strategy by Sector, Global, 2017 to 2019
5. Cloud Communications Usage & Trends
Workplace Communications and Collaboration—Cloud Communications Usage by Sector, Global, 2017
Workplace Communications and Collaboration—Top Decision Making Factors When Selecting a Cloud Provider, Global, 2017
Top Decision Making Factors When Selecting a Cloud Provider, Global, 2017
Workplace Communications and Collaboration—Top Decision Making Factors When Selecting a Cloud Provider by Business Size, Global, 2017
Workplace Communications and Collaboration—Cloud Deployment by IT Solution, Global, 2017
Workplace Communications and Collaboration—Benefits of Using the Cloud for IT & Communications Solutions, Global, 2017
Workplace Communications and Collaboration—Top Risks of Using the Cloud for IT & Communications Solutions, Global, 2017
6. Workplace Communications and Collaboration Technologies Usage & Trends
Workplace Communications and Collaboration—Use of Communications & Collaboration Technologies in the Workplace, Global, 2017
Workplace Communications and Collaboration—Investment Plans for Workplace Communications and Collaboration Solutions, Global, 2017
Workplace Communications and Collaboration—Level of Deployment of Communications Solutions, Global, 2017
Workplace Communications and Collaboration—Usage of Workplace Communications Solutions, Global, 2017
Workplace Communications and Collaboration—Importance of Workplace Communications Solutions, Global, 2017
Workplace Communications and Collaboration—Reasons why Desktop Video is Not Used in the Workplace, Global, 2017
Workplace Communications and Collaboration—Reasons why Room-Based Video is Not Used in the Workplace, Global, 2017
Workplace Communications and Collaboration—Reasons why Huddle Room Video is Not Used in the Workplace, Global, 2017
Workplace Communications and Collaboration—Reasons why Audio Conferencing is Not Used in the Workplace, Global, 2017
Workplace Communications and Collaboration—Reasons why Web Conferencing is Not Used in the Workplace, Global, 2017
Workplace Communications and Collaboration—Reasons why IP Telephony is Not Used in the Workplace, Global, 2017
Workplace Communications and Collaboration—Reasons why Team Collaboration Tools are Not Used in the Workplace, Global, 2017
Workplace Communications and Collaboration—Reasons why UC Clients are Not Used in the Workplace, Global, 2017
Workplace Communications and Collaboration—Reasons why Consumer Messaging and Calling Services are Not Used in the Workplace, Global, 2017
Workplace Communications and Collaboration—Reasons why Headsets are Not Used in the Workplace, Global, 2017
Workplace Communications and Collaboration—Reasons why Unified Messaging is Not Used in the Workplace, Global, 2017
Workplace Communications and Collaboration—Benefits of Collaboration Solutions, Global, 2017
Workplace Communications and Collaboration—Communications Infrastructure Trends, Global, 2017
Workplace Communications and Collaboration—Plans to Use Microsoft Skype for Business, Global, 2017 to 2019
Workplace Communications and Collaboration—Top 3 Benefits of Social Media in the Workplace, Global, 2017
Workplace Communications and Collaboration—Top Benefits of Social Media by Vertical, Global, 2017
7. Digital Transformation Readiness
Workplace Communications and Collaboration—Digital Transformation Readiness, Global, 2017
Workplace Communications and Collaboration—Digital Transformation Readiness by Region, Global, 2017
Workplace Communications and Collaboration—Digital Transformation Readiness by Business Size, Global, 2017
Workplace Communications and Collaboration—Businesses Achieving Revenue Growth of over 50% by Stage of Digital Transformation Readiness, Global, 2017
Workplace Communications and Collaboration—Plans to Increase IT Budgets by Stage of Digital Transformation Readiness, Global, 2018
Workplace Communications and Collaboration—Digital Transformation Readiness by Sector, Global, 2017
Workplace Communications and Collaboration—Critical Investments for Digital Transformation Over next Five Years, Top 2 Box Scores, Global, 2017
Workplace Communications and Collaboration—Plans to Replace Current IT and Communications Infrastructure Provider(s), Global, 2017
Workplace Communications and Collaboration—IT Solutions at Risk for Replacement, Global, 2017
Workplace Communications and Collaboration—Top Reasons for Replacing IT and Communications Solutions Provider, Global, 2017
8. Digital Transformation—IT Budgets
Workplace Communications and Collaboration—Annual Revenues, Global, 2017
Workplace Communications and Collaboration—Company's Revenue Growth, Global, 2016
Workplace Communications and Collaboration—Net Profit Margins, Global, 2016
Workplace Communications and Collaboration—Budget Change Expectations, Global, 2018
Workplace Communications and Collaboration—Top Priorities for Investment, Global, 2018
Workplace Communications and Collaboration—Expected IT Budget Increases by Industry Sector, Global, 2018
9. Digital Transformation—Strategic Imperatives
Strategic Imperatives for Success and Growth
10. The Last Word
The Last Word—Three Big Predictions
Legal Disclaimer
11. The Frost & Sullivan Story


List of Figures & Charts

1. Navigating a Era of Digital Transformation: Top 3 Benefits of Social Media in the Workplace, Global, 2017





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