Analysis of the Argentinean and Chilean Contact Center Outsourcing Services Market

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The contact center outsourcing services market witnessed growth in revenue and workstations in Argentina and Chile during 2011 and 2012. The economic downturn in Europe and United States slowed demand from existing customers abroad, especially for companies with offshore campaigns and telemarketing operations to Spain. This research service examines the market engineering measurements as well as market drivers and restraints. It presents forecasts and trends in both countries, and includes market share and competitive analyses. It also breaks down outsourcing services by industry vertical, contact medium, interaction type, and service type. The study period is 2011-2019; the base year is 2012.

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The contact center outsourcing services market witnessed growth in revenue and workstations in Argentina and Chile during 2011 and 2012. The economic downturn in Europe and United States slowed demand from existing customers abroad, especially for companies with offshore campaigns and telemarketing operations to Spain. This research service examines the market engineering measurements as well as market drivers and restraints. It presents forecasts and trends in both countries, and includes market share and competitive analyses. It also breaks down outsourcing services by industry vertical, contact medium, interaction type, and service type. The study period is 2011-2019; the base year is 2012.

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Table of Contents

Executive SummaryExecutive Summary—Argentinean MarketExecutive Summary—Argentinean Market (continued)Market Engineering Measurements—ArgentinaMarket Engineering Measurements—Argentina (continued)Executive Summary—Chilean MarketExecutive Summary—Chilean Market (continued)Market Engineering Measurements—ChileMarket Engineering Measurements—Chile (continued)Executive Summary—CEO’s PerspectiveMarket OverviewMarket Overview—DefinitionsMarket Overview—Definitions (continued)Market Overview—Definitions (continued)Market Overview—Definitions (continued)Market Overview—Definitions (continued)Market Overview—Definitions (continued)Market Overview—Key Questions This Study Will AnswerMarket Overview—Segmentation for Argentina Market Overview—Segmentation for ChileExternal Challenges: Drivers and Restraints—Total Market Drivers and RestraintsDrivers ExplainedDrivers Explained (continued)Restraints ExplainedRestraints Explained (continued)Forecasts and Trends—Argentinean Market Forecast Assumptions—ArgentinaForecast Assumptions—Argentina (continued)Argentinean Contact Center Outsourcing Services Market—Revenue ForecastArgentinean Contact Center Outsourcing Services Market—Workstation ForecastRevenue and Workstation Forecast DiscussionArgentinean Contact Center Outsourcing Services Market—Percent Revenue Forecast by OriginArgentinean Contact Center Outsourcing Services Market—Revenue Forecast by OriginArgentinean Contact Center Outsourcing Services Market—Percent Offshore Revenue Forecast by RegionArgentinean Contact Center Outsourcing Services Market—Offshore Revenue Forecast by RegionRevenue Forecast by Origin and Region DiscussionForecasts and Trends—Chilean Market Forecast Assumptions—ChileForecast Assumptions—Chile (continued)Chilean Contact Center Outsourcing Services Market— Revenue ForecastChilean Contact Center Outsourcing Services Market—Workstation ForecastRevenue and Workstation Forecast DiscussionChilean Contact Center Outsourcing Services Market— Percent Revenue Forecast by OriginChilean Contact Center Outsourcing Services Market— Revenue Forecast by OriginChilean Contact Center Outsourcing Services Market— Percent Offshore Revenue Forecast by RegionChilean Contact Center Outsourcing Services Market— Offshore Revenue Forecast by RegionRevenue Forecast by Origin and Region DiscussionMarket Share and Competitive Analysis—Argentinean Market Competitive Analysis—Argentina Market ShareMarket Share Evolution—ArgentinaMarket Share Analysis—ArgentinaCompetitive Environment—ArgentinaTop Competitors—ArgentinaCompetitive Landscape—ArgentinaCompetitive Factors and Assessment—ArgentinaMarket Share and Competitive Analysis—Chilean Market Competitive Analysis—Market Share for ChileMarket Share Evolution—ChileMarket Share Analysis—ChileCompetitive Environment—ChileTop Competitors—ChileCompetitive Landscape—ChileCompetitive Factors and Assessment—ChileOutsourcing Services—ArgentinaArgentinean Contact Center Outsourcing Services Market—Percent of Revenue by Industry VerticalArgentinean Contact Center Outsourcing Services Market—Contact by MediumArgentinean Contact Center Outsourcing Services Market—Interaction TypeArgentinean Contact Center Outsourcing Services Market—Percent Revenue Forecast by Service TypeArgentinean Revenue Forecast by Service TypeRevenue by Service Type Discussion Argentinean Contact Center Outsourcing Services Market—Services ProvidedOutsourcing Services—ChileChilean Contact Center Outsourcing Services Market— Percent of Revenue by Industry VerticalChilean Contact Center Outsourcing Services Market— Contact by MediumChilean Contact Center Outsourcing Services Market— Interaction TypeChilean Contact Center Outsourcing Services Market— Percent Revenue Forecast by Service TypeChilean Revenue Forecast by Service TypeRevenue by Service Type Discussion Chilean Contact Center Outsourcing Services Market—Services ProvidedThe Last WordThe Last Word—Three Big PredictionsLegal DisclaimerAppendixMarket Engineering MethodologyMarket Engineering Measurements—ArgentinaMarket Engineering Measurements—Argentina (continued)Market Engineering Measurements—ChileMarket Engineering Measurements—Chile (continued)Additional Sources of Information on Argentina and Chile EconomiesPartial List of Companies Interviewed—ArgentinaPartial List of Companies Interviewed—ChileList of Companies Included in “Others”—ArgentinaList of Companies Included in “Others”—ChileLearn More—Next Steps




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