Analysis of the Argentinean and Chilean Contact Center Outsourcing Services Market
Analysis of the Argentinean and Chilean Contact Center Outsourcing Services Market
Specialized Services Present Opportunities
04-Feb-2013
Latin America
Market Research
Description
The contact center outsourcing services market witnessed growth in revenue and workstations in Argentina and Chile during 2011 and 2012. The economic downturn in Europe and United States slowed demand from existing customers abroad, especially for companies with offshore campaigns and telemarketing operations to Spain. This research service examines the market engineering measurements as well as market drivers and restraints. It presents forecasts and trends in both countries, and includes market share and competitive analyses. It also breaks down outsourcing services by industry vertical, contact medium, interaction type, and service type. The study period is 2011-2019; the base year is 2012.
Table of Contents
Executive Summary—Argentinean Market
Executive Summary—Argentinean Market (continued)
Market Engineering Measurements—Argentina
Market Engineering Measurements—Argentina (continued)
Executive Summary—Chilean Market
Executive Summary—Chilean Market (continued)
Market Engineering Measurements—Chile
Market Engineering Measurements—Chile (continued)
Executive Summary—CEO’s Perspective
Market Overview—Definitions
Market Overview—Definitions (continued)
Market Overview—Definitions (continued)
Market Overview—Definitions (continued)
Market Overview—Definitions (continued)
Market Overview—Definitions (continued)
Market Overview—Key Questions This Study Will Answer
Market Overview—Segmentation for Argentina
Market Overview—Segmentation for Chile
Drivers and Restraints
Drivers Explained
Drivers Explained (continued)
Restraints Explained
Restraints Explained (continued)
Forecast Assumptions—Argentina
Forecast Assumptions—Argentina (continued)
Argentinean Contact Center Outsourcing Services Market—Revenue Forecast
Argentinean Contact Center Outsourcing Services Market—Workstation Forecast
Revenue and Workstation Forecast Discussion
Argentinean Contact Center Outsourcing Services Market—Percent Revenue Forecast by Origin
Argentinean Contact Center Outsourcing Services Market—Revenue Forecast by Origin
Argentinean Contact Center Outsourcing Services Market—Percent Offshore Revenue Forecast by Region
Argentinean Contact Center Outsourcing Services Market—Offshore Revenue Forecast by Region
Revenue Forecast by Origin and Region Discussion
Forecast Assumptions—Chile
Forecast Assumptions—Chile (continued)
Chilean Contact Center Outsourcing Services Market— Revenue Forecast
Chilean Contact Center Outsourcing Services Market—Workstation Forecast
Revenue and Workstation Forecast Discussion
Chilean Contact Center Outsourcing Services Market— Percent Revenue Forecast by Origin
Chilean Contact Center Outsourcing Services Market— Revenue Forecast by Origin
Chilean Contact Center Outsourcing Services Market— Percent Offshore Revenue Forecast by Region
Chilean Contact Center Outsourcing Services Market— Offshore Revenue Forecast by Region
Revenue Forecast by Origin and Region Discussion
Competitive Analysis—Argentina Market Share
Market Share Evolution—Argentina
Market Share Analysis—Argentina
Competitive Environment—Argentina
Top Competitors—Argentina
Competitive Landscape—Argentina
Competitive Factors and Assessment—Argentina
Competitive Analysis—Market Share for Chile
Market Share Evolution—Chile
Market Share Analysis—Chile
Competitive Environment—Chile
Top Competitors—Chile
Competitive Landscape—Chile
Competitive Factors and Assessment—Chile
Argentinean Contact Center Outsourcing Services Market—Percent of Revenue by Industry Vertical
Argentinean Contact Center Outsourcing Services Market—Contact by Medium
Argentinean Contact Center Outsourcing Services Market—Interaction Type
Argentinean Contact Center Outsourcing Services Market—Percent Revenue Forecast by Service Type
Argentinean Revenue Forecast by Service Type
Revenue by Service Type Discussion
Argentinean Contact Center Outsourcing Services Market—Services Provided
Chilean Contact Center Outsourcing Services Market— Percent of Revenue by Industry Vertical
Chilean Contact Center Outsourcing Services Market— Contact by Medium
Chilean Contact Center Outsourcing Services Market— Interaction Type
Chilean Contact Center Outsourcing Services Market— Percent Revenue Forecast by Service Type
Chilean Revenue Forecast by Service Type
Revenue by Service Type Discussion
Chilean Contact Center Outsourcing Services Market—Services Provided
The Last Word—Three Big Predictions
Legal Disclaimer
Market Engineering Methodology
Market Engineering Measurements—Argentina
Market Engineering Measurements—Argentina (continued)
Market Engineering Measurements—Chile
Market Engineering Measurements—Chile (continued)
Additional Sources of Information on Argentina and Chile Economies
Partial List of Companies Interviewed—Argentina
Partial List of Companies Interviewed—Chile
List of Companies Included in “Others”—Argentina
List of Companies Included in “Others”—Chile
Learn More—Next Steps
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Deliverable Type | Market Research |
---|---|
No Index | Yes |
Podcast | No |
Industries | Information Technology |
WIP Number | NC21-01-00-00-00 |
Is Prebook | No |