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Artificial Intelligence involves the science and engineering of developing intelligent machines
The manufacturing world is at a cusp of a new revolution that will redefine conventional business models
IoT will have a major impact on businesses and consumers in the future
The world is creating 2.5 exabytes of data daily
Our research seeks to connect-the-dots across multiple trends
Personal Robots are Set to Be a $19 Billion Market
Strategic Analysis of BREXIT and its Implications to Industries, Economies and Societies
Time for a Digital Revolution in the Women’s Health Market
iFrost is a digital platform for interactive and dynamic reporting of data.
The TOEs are a great source of information which gives corporates critical information on companies to action for their strategic investments either as an open source platform or to collaborate and to develop successful products
Omni-channel Integration Consolidates Communication Platforms
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Contact centers are actively transforming from call centers to customer engagement centers. This study breaks down the contact center applications market across 14 countries in Asia-Pacific based on 8 application segments: ACD, CTI, IVR, outbound systems, call monitoring, WFM, speech technology, and multimedia systems. It presents the market sizing and market share by application and by country. Trends are identified based on technology adoption across different industry sectors as well as by the size of the contact centers. Forecasts for the individual markets in the regions are provided by application as well as by vertical segment and horizontal segment adoptions from 2015 to 2021. The market drivers and restraints are also discussed.
Silver Linings in a Pandemic-Humanization of Agents and Customers Creating Opportunities for Growth
Frost Radar™: Customer Experience Outsourcing Services Market in Latin America, 2020
Cloud Solutions Powering the Global Contact Center Applications Market, Forecast to 2026
AI-powered Chatbots Boosting the European CX Management Market, 2020
2021 Predictions— COVID-19 Accelerates CX Investments
North American Knowledge Management (KM) Market View for Customer Care, 2021
Enhancing European Customer Experience with Artificial Intelligence
North America Customer Experience Outsourcing Services, Forecast to 2024
AI-powered Voicebots Turbocharging European Customer Journeys, 2020
Customer Experience Outsourcing Services Market in Southeast Asia Boosted by the Experience Economy
renewable energy market
consumer drone market
mobile biometrics market
activated carbon market
wearable technology market
commercial lighting market
cardiovascular devices market
heavy truck market
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