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Artificial Intelligence involves the science and engineering of developing intelligent machines
The manufacturing world is at a cusp of a new revolution that will redefine conventional business models
IoT will have a major impact on businesses and consumers in the future
The world is creating 2.5 exabytes of data daily
Our research seeks to connect-the-dots across multiple trends
Personal Robots are Set to Be a $19 Billion Market
Strategic Analysis of BREXIT and its Implications to Industries, Economies and Societies
iFrost is a digital platform for interactive and dynamic reporting of data.
The TOEs are a great source of information which gives corporates critical information on companies to action for their strategic investments either as an open source platform or to collaborate and to develop successful products
Omni-channel Integration Consolidates Communication Platforms
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Contact centers are actively transforming from call centers to customer engagement centers. This study breaks down the contact center applications market across 14 countries in Asia-Pacific based on 8 application segments: ACD, CTI, IVR, outbound systems, call monitoring, WFM, speech technology, and multimedia systems. It presents the market sizing and market share by application and by country. Trends are identified based on technology adoption across different industry sectors as well as by the size of the contact centers. Forecasts for the individual markets in the regions are provided by application as well as by vertical segment and horizontal segment adoptions from 2015 to 2021. The market drivers and restraints are also discussed.
Analysis of the Contact Center Outsourcing Services Market in Latin America and the Caribbean, Forecast to 2024
Contact Center Solutions Market in Latin America and the Caribbean, Forecast to 2024
End User Priorities in Digital Transformation, Europe, 2019
Contact Center Buyers Guide, North America, 2019
Companies to Watch in Customer Contact, North America, 2019
North America Contact Center Outsourcing Market, Forecast to 2022
BPO Company Culture, 2019
Indian Contact Center Applications and Services Market, Forecast to 2022
North American Workforce Engagement Management (WEM) Market View for Customer Care, 2019
North American Robotic Process Automation Market View for Customer Care, 2019
electric car market
wireless charging market
thermal spray coatings market
natural gas market
aerospace industry outlook
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