Analysis of the Asia-Pacific Contact Center Applications Market

Omni-channel Integration Consolidates Communication Platforms

  • Research Code : P87D-01-00-00-00
  • SKU : IT00803-AP-MR_02144
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  • Release Date : 16-Sep-2015
  • Region : Asia Pacific
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Contact centers are actively transforming from call centers to customer engagement centers. This study breaks down the contact center applications market across 14 countries in Asia-Pacific based on 8 application segments: ACD, CTI, IVR, outbound systems, call monitoring, WFM, speech technology, and multimedia systems. It presents the market sizing and market share by application and by country. Trends are identified based on technology adoption across different industry sectors as well as by the size of the contact centers. Forecasts for the individual markets in the regions are provided by application as well as by vertical segment and horizontal segment adoptions from 2015 to 2021. The market drivers and restraints are also discussed.
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