Analysis of the Asia-Pacific Hosted Contact Center Market

Hosted Model Presents Attractive Benefits for Both Small-sized and Large Contact Centers

Regular Price: USD 20,000

Special Price USD 17,000

15% OFF

* Required Fields

Regular Price: USD 20,000

Special Price USD 17,000

PAY BY INVOICE

Be the first to review this product

This research service includes analysis of the hosted contact center services market in the Asia-Pacific region. Market sizing and forecasting is provided for Asia Pacific in terms of both seats and revenue. The competitive landscape is examined at a vendor level as well as at a service provider level. Furthermore, profiles of key hosted vendors and service providers in the region are provided. Regional analyses and forecasting are provided for six regions within the total Asia Pacific market including Association of Southeast Asian Nations (ASEAN), Greater China, India, Japan, and South Korea.

Table of Contents

Executive SummaryExecutive SummaryExecutive Summary (continued)Executive Summary—Market Engineering MeasurementsExecutive Summary—CEO’s PerspectiveMarket OverviewMarket Overview—DefinitionsMarket Overview—Research MethodologyMarket Overview—Geographical CoverageMarket Overview—Key Questions This Study Will AnswerExternal Challenges: Drivers and Restraints—Total Hosted Contact Center MarketDrivers and RestraintsDrivers ExplainedDrivers Explained (continued)Drivers Explained (continued)Restraints ExplainedRestraints Explained (continued)Forecasts and Trends—Total Hosted Contact Center MarketMarket Engineering MeasurementsKey Market TrendsKey Market Trends (continued)Key Market Trends (continued)Key Market Trends (continued)Key Market Trends (continued)Key Technology TrendsKey Technology Trends (continued)Key Pricing TrendsKey Pricing Trends (continued)Total Hosted Contact Center Market—Seat ForecastTotal Hosted Contact Center Market—Revenue ForecastHosted Seats and Revenue Forecast DiscussionHosted Seats and Revenue Forecast Discussion (continued)Revenue by RegionRevenue by Region DiscussionRevenue by Region Discussion (continued)Demand Analysis—Total Hosted Contact Center MarketMarket Penetration AnalysisTotal Hosted Contact Center Market—Forecast by Size of HostingAdoption Trend Analysis—Size of HostingAdoption Trend Analysis—Size of Hosting (continued)Total Hosted Contact Center Market—Forecast by Type of RequirementTotal Hosted Contact Center Market—Forecast by Horizontal MarketAdoption Trends AnalysisAdoption Trends Analysis (continued)Eco-system Analysis—Application VendorVendor InsightsVendor Insights (continued)Vendor Insights (continued)Vendor Insights (continued)Vendor ProfilesVendor Profiles (continued)Vendor Profiles (continued)Vendor Profiles (continued)Vendor Profiles (continued)Vendor Profiles (continued)Vendor Profiles (continued)Vendor Profiles (continued)Vendor Profiles (continued)Vendor Profiles (continued)Vendor Profiles (continued)Vendor Profiles (continued)Vendor Profiles (continued)Ecosystem Analysis—Service ProvidersService Provider InsightsService Provider Insights (continued)Service Provider Insights (continued)Service Provider Insights (continued)Service Provider Insights (continued)Service Provider ProfilesService Provider Profiles (continued)Service Provider Profiles (continued)Service Provider Profiles (continued)ANZ Market Breakdown Australia and New Zealand (ANZ) Market Engineering MeasurementsKey Market TrendsKey Market Trends (continued) Hosted Contact Center Market—Revenue ForecastService Provider TrendsService Provider Trends (continued)Service Provider Trends (continued)Service Provider ProfilesService Provider Profiles (continued)Service Provider Profiles (continued)Top CompetitorsTop Competitors (continued)ASEAN Market Breakdown ASEANMarket Engineering MeasurementsKey Market TrendsKey Market Trends (continued)Key Market Trends (continued)Hosted Contact Center Market—Revenue ForecastService Provider TrendsService Provider Trends (continued)Service Provider ProfilesService Provider Profiles (continued)Top CompetitorsGreater China Market Breakdown Greater ChinaMarket Engineering MeasurementsKey Market TrendsKey Market Trends (continued)Hosted Contact Center Market—Revenue ForecastService Provider TrendsService Provider ProfilesService Provider Profiles (continued)Service Provider Profiles (continued)Service Provider Profiles (continued)Service Provider Profiles (continued)Service Provider Profiles (continued)Top CompetitorsIndia Market Breakdown IndiaMarket Engineering MeasurementsKey Market TrendsKey Market Trends (continued)Hosted Contact Center Market—Revenue ForecastService Provider TrendsService Provider Trends (continued)Service Provider Trends (continued)Service Provider ProfilesService Provider Profiles (continued)Service Provider Profiles (continued)Top CompetitorsJapan Market Breakdown Japan Market Engineering MeasurementsKey Market TrendsHosted Contact Center Market—Revenue ForecastService Provider TrendsService Provider Trends (continued)Service Provider ProfilesService Provider Profiles (continued)Service Provider Profiles (continued)Service Provider Profiles (continued)Top CompetitorsTop Competitors (continued)South Korea Market BreakdownSouth Korea Market Engineering MeasurementsKey Market TrendsHosted Contact Center Market—Revenue ForecastService Provider TrendsService Provider ProfilesService Provider Profiles (continued)Service Provider Profiles (continued)Top CompetitorsStrategic RecommendationsStrategic Recommendations—Large EnterprisesConsiderations for Targeting Large EnterprisesConsiderations for Targeting Large Enterprises (continued)Strategic Recommendations—SMB Contact CentersConsiderations for Targeting SMBsConsiderations for Targeting SMBs (continued)Final Considerations—Messaging to CustomerThe Last WordThe Last Word—Three Big PredictionsLegal DisclaimerAppendixMarket Engineering MethodologyPartial List of Companies InterviewedTable of Acronyms UsedLearn More: Next StepsAdditional Sources of Information




Why Frost & Sullivan

Working with the CEO’s growth team to create a vision based on a transformation growth strategy

Creating content-based digital marketing strategies that leverage our research perspective to differentiate and “tell your story”

Tracking over 1000 emerging technologies and analyzing the impact by industry and application to reveal the companies to watch in each sector

The Frost & Sullivan team is based in our 45 global offices and have developed a powerful global understandings of how industries operate on a global level.