Analysis of the Asia-Pacific Hosted Contact Center Market

Analysis of the Asia-Pacific Hosted Contact Center Market

Hosted Model Presents Attractive Benefits for Both Small-sized and Large Contact Centers

RELEASE DATE
15-Oct-2013
REGION
Asia Pacific
Research Code: P756-01-00-00-00
SKU: IT00786-AP-MR_02117
$20,000.00
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SKU
IT00786-AP-MR_02117
$20,000.00
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Description

This research service includes analysis of the hosted contact center services market in the Asia-Pacific region. Market sizing and forecasting is provided for Asia Pacific in terms of both seats and revenue. The competitive landscape is examined at a vendor level as well as at a service provider level. Furthermore, profiles of key hosted vendors and service providers in the region are provided. Regional analyses and forecasting are provided for six regions within the total Asia Pacific market including Association of Southeast Asian Nations (ASEAN), Greater China, India, Japan, and South Korea.

Table of Contents

Executive Summary

Executive Summary (continued)

Executive Summary—Market Engineering Measurements

Executive Summary—CEO’s Perspective

Market Overview—Definitions

Market Overview—Research Methodology

Market Overview—Geographical Coverage

Market Overview—Key Questions This Study Will Answer

Drivers and Restraints

Drivers Explained

Drivers Explained (continued)

Drivers Explained (continued)

Restraints Explained

Restraints Explained (continued)

Market Engineering Measurements

Key Market Trends

Key Market Trends (continued)

Key Market Trends (continued)

Key Market Trends (continued)

Key Market Trends (continued)

Key Technology Trends

Key Technology Trends (continued)

Key Pricing Trends

Key Pricing Trends (continued)

Total Hosted Contact Center Market—Seat Forecast

Total Hosted Contact Center Market—Revenue Forecast

Hosted Seats and Revenue Forecast Discussion

Hosted Seats and Revenue Forecast Discussion (continued)

Revenue by Region

Revenue by Region Discussion

Revenue by Region Discussion (continued)

Market Penetration Analysis

Total Hosted Contact Center Market—Forecast by Size of Hosting

Adoption Trend Analysis—Size of Hosting

Adoption Trend Analysis—Size of Hosting (continued)

Total Hosted Contact Center Market—Forecast by Type of Requirement

Total Hosted Contact Center Market—Forecast by Horizontal Market

Adoption Trends Analysis

Adoption Trends Analysis (continued)

Vendor Insights

Vendor Insights (continued)

Vendor Insights (continued)

Vendor Insights (continued)

Vendor Profiles

Vendor Profiles (continued)

Vendor Profiles (continued)

Vendor Profiles (continued)

Vendor Profiles (continued)

Vendor Profiles (continued)

Vendor Profiles (continued)

Vendor Profiles (continued)

Vendor Profiles (continued)

Vendor Profiles (continued)

Vendor Profiles (continued)

Vendor Profiles (continued)

Vendor Profiles (continued)

Service Provider Insights

Service Provider Insights (continued)

Service Provider Insights (continued)

Service Provider Insights (continued)

Service Provider Insights (continued)

Service Provider Profiles

Service Provider Profiles (continued)

Service Provider Profiles (continued)

Service Provider Profiles (continued)

Australia and New Zealand (ANZ)

Market Engineering Measurements

Key Market Trends

Key Market Trends (continued)

Hosted Contact Center Market—Revenue Forecast

Service Provider Trends

Service Provider Trends (continued)

Service Provider Trends (continued)

Service Provider Profiles

Service Provider Profiles (continued)

Service Provider Profiles (continued)

Top Competitors

Top Competitors (continued)

ASEAN

Market Engineering Measurements

Key Market Trends

Key Market Trends (continued)

Key Market Trends (continued)

Hosted Contact Center Market—Revenue Forecast

Service Provider Trends

Service Provider Trends (continued)

Service Provider Profiles

Service Provider Profiles (continued)

Top Competitors

Greater China

Market Engineering Measurements

Key Market Trends

Key Market Trends (continued)

Hosted Contact Center Market—Revenue Forecast

Service Provider Trends

Service Provider Profiles

Service Provider Profiles (continued)

Service Provider Profiles (continued)

Service Provider Profiles (continued)

Service Provider Profiles (continued)

Service Provider Profiles (continued)

Top Competitors

India

Market Engineering Measurements

Key Market Trends

Key Market Trends (continued)

Hosted Contact Center Market—Revenue Forecast

Service Provider Trends

Service Provider Trends (continued)

Service Provider Trends (continued)

Service Provider Profiles

Service Provider Profiles (continued)

Service Provider Profiles (continued)

Top Competitors

Japan

Market Engineering Measurements

Key Market Trends

Hosted Contact Center Market—Revenue Forecast

Service Provider Trends

Service Provider Trends (continued)

Service Provider Profiles

Service Provider Profiles (continued)

Service Provider Profiles (continued)

Service Provider Profiles (continued)

Top Competitors

Top Competitors (continued)

South Korea

Market Engineering Measurements

Key Market Trends

Hosted Contact Center Market—Revenue Forecast

Service Provider Trends

Service Provider Profiles

Service Provider Profiles (continued)

Service Provider Profiles (continued)

Top Competitors

Strategic Recommendations—Large Enterprises

Considerations for Targeting Large Enterprises

Considerations for Targeting Large Enterprises (continued)

Strategic Recommendations—SMB Contact Centers

Considerations for Targeting SMBs

Considerations for Targeting SMBs (continued)

Final Considerations—Messaging to Customer

The Last Word—Three Big Predictions

Legal Disclaimer

Market Engineering Methodology

Partial List of Companies Interviewed

Table of Acronyms Used

Learn More: Next Steps

Additional Sources of Information

Related Research
This research service includes analysis of the hosted contact center services market in the Asia-Pacific region. Market sizing and forecasting is provided for Asia Pacific in terms of both seats and revenue. The competitive landscape is examined at a vendor level as well as at a service provider level. Furthermore, profiles of key hosted vendors and service providers in the region are provided. Regional analyses and forecasting are provided for six regions within the total Asia Pacific market including Association of Southeast Asian Nations (ASEAN), Greater China, India, Japan, and South Korea.
More Information
No Index Yes
Podcast No
Author Krishna Baidya
Industries Information Technology
WIP Number P756-01-00-00-00
Is Prebook No