Analysis of the European Hosted IP Telephony and UCC Services Market

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The European hosted Internet protocol (IP) and unified communications and collaboration (UCC) market offers considerable opportunities for both European and international providers delivering compelling next-generation solutions. Over the next five years, service providers with a larger footprint and a greater number of channel partners, reliable networks and the ability to deliver more advanced capabilities will be most successful. This study provides insight on market trends and challenges, a market forecast and a competitor market positioning assessment. Vendors, service providers, resellers and customer organizations can use this analysis to improve their competitive positioning and develop sustainable growth strategies.

Table of Contents

Executive SummaryKey FindingsKey Findings (continued)Market Engineering MeasurementsMarket Engineering Measurements (continued)CEO’s PerspectiveMarket OverviewMarket Overview—DefinitionsMarket Overview—Definitions (continued)Market Overview—Definitions (continued)Market Overview—Definitions (continued)Market Overview—Definitions (continued)Market Overview—Definitions (continued)Market Overview—Definitions (continued)Market Overview—Definitions (continued) Market Overview—Key Questions This Study Will AnswerMarket Overview—Market ReadinessMarket Overview—Hosted IP Telephony and UCC Services EcosystemMarket Overview—Distribution ChannelsMarket Overview—Distribution Channels Discussion External Challenges: Drivers and Restraints—Total Hosted IP Telephony and UCC Services MarketMarket DriversMarket RestraintsForecasts and Trends—Total Hosted IP Telephony and UCC Services MarketForecast AssumptionsInstalled Users and Revenue ForecastInstalled Users and Revenue Forecast DiscussionPricing Trends and ForecastPricing Trends and Forecast DiscussionPricing Trends and Forecast Discussion (continued)Demand Analysis—Total Hosted IP Telephony and UCC Services MarketDemand AnalysisDemand Analysis DiscussionDemand Analysis Discussion (continued)Demand Analysis Discussion (continued)The Overall Impact of the Workforce on ITPerceived Effectiveness of Cloud Computing TechnologiesEnterprise Communications Technologies Planned to be Used in the Future by RegionEnterprise Communications Technologies Planned to be Used in the Future by Region (continued)Current Percent of Enterprise Communication Solutions Moved to the Cloud by RegionMost Prevalent Enterprise Communications Solutions Moved to the Cloud by RegionLeast Prevalent Enterprise Communications Solutions Moved to the Cloud by RegionPlans to Move Enterprise Communications Solutions to the CloudExpected Percent of Enterprise Communications Solutions to be Moved to the Cloud by RegionCountry and Sub-region Analysis— Total Hosted IP Telephony and UCC Services MarketPercent of Installed Users by Country/Sub-regionGermany, France and the UKGermany, France and the UK (continued)Italy and SpainBeneluxThe NordicsRest of Western EuropeCentral and Eastern EuropeMarket Share and Competitive Analysis— Total Hosted IP Telephony and UCC Services MarketMarket ShareCompetitive EnvironmentSelect Providers and Platform VendorsSelect Providers and Platform Vendors (continued)Select Providers and Platform Vendors (continued)Select Providers and Platform Vendors (continued)Select Providers and Platform Vendors (continued)Select Providers and Platform Vendors (continued)Select Providers and Platform Vendors (continued)Select Providers and Platform Vendors (continued)Mega Trends and Industry Convergence ImplicationsImpact of Communications Industry Mega Trends on the European IP Telephony and UCC Services MarketImpact of Communications Industry Mega Trends on the European IP Telephony and UCC Services Market (continued)Impact of Communications Industry Mega Trends on the European IP Telephony and UCC Services Market (continued)Impact of Communications Industry Mega Trends on the European IP Telephony and UCC Services Market (continued)Mega Trend Impact on the European Hosted IP Telephony and UCC Services MarketThe Last WordThe Last Word—PredictionsThe Last Word—Recommendations to IT Decision MakersThe Last Word—Recommendations to ProvidersLegal DisclaimerAppendixMarket Engineering MethodologyMarket Engineering MeasurementsMarket Engineering Measurements (continued)Market Engineering Measurements (continued)Additional Sources of Information on Hosted IP Telephony and UCC Services MarketList of Companies Included in “Others”Partial List of Companies InterviewedLearn More—Next Steps




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