Analysis of the Global Contact Center and Office Headset Market

Headsets Continue to Gain Importance in the UC Space


This study provides an in-depth analysis of the global contact center and office headset market. As part of this analysis, Frost & Sullivan has identified market drivers, restraints, demand patterns, competitive trends, and growth opportunities within the global business headset market. Through extensive primary and secondary research, this analysis provides telecommunication providers and manufacturers with a detailed look at the dynamics of a changing market. Frost & Sullivan expects that this analysis will provide vendors with valuable insights to increase their growth and penetration opportunities within the headset marketplace.

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Table of Contents

Executive SummaryKey FindingsMarket Engineering MeasurementsMarket Engineering Measurements (continued)CEO’s PerspectiveMarket OverviewMarket DefinitionsMarket Definitions (continued)Market Definitions (continued)Market Definitions (continued)Key Questions This Study Will AnswerMarket Overview—SegmentationMarket Overview—Segmentation (continued)Market Overview—Segmentation (continued)Market Distribution ChannelsMarket Distribution Channels Discussion Drivers and Restraints—Total Contact Center and Office Headset MarketMarket DriversMarket RestraintsForecasts and Trends—Total Contact Center and Office Headset MarketForecast AssumptionsTotal Contact Center and Office Headset Market—Unit Shipment and Revenue ForecastTotal Contact Center and Office Headset Market—Corded versus Cordless Unit Shipment and Revenue ForecastTotal Contact Center and Office Headset Market—UC-enabled Headset Unit Shipment and Revenue ForecastUnit Shipment and Revenue Forecast DiscussionTotal Contact Center and Office Headset Market—Pricing Trends and ForecastPricing Trends and Forecast DiscussionDemand AnalysisDemand Analysis (continued)Demand Analysis (continued)Demand Analysis DiscussionDemand Analysis Discussion (continued)Market Share and Competitive Analysis— Total Contact Center and Office Headset MarketMarket ShareCompetitive EnvironmentTop CompetitorsTop Competitors (continued)Competitive Factors and AssessmentCompetitive Factors and Assessment (Continued)Contact Center Headset Segment AnalysisMarket Engineering MeasurementsUnit Shipment and Revenue ForecastUnit Shipment and Revenue Forecast DiscussionOffice Headset Segment AnalysisMarket Engineering MeasurementsUnit Shipment and Revenue ForecastUnit Shipment and Revenue Forecast DiscussionRegional AnalysisNorth America and Latin America Key FindingsEurope, Middle East, and Africa Key FindingsAsia-Pacific Key FindingsMega Trends and Industry Convergence ImplicationsMega Trend Impact on the Contact Center and Office Headset MarketThe Last WordThe Last Word—PredictionsThe Last Word—RecommendationsLegal DisclaimerAppendixMarket Engineering MethodologyMarket Engineering MeasurementsMarket Engineering Measurements (continued)Additional Sources of Information on Contact Center and Office HeadsetsList of Companies Included in “Others”Partial List of Companies InterviewedLearn More—Next Steps




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