Analysis of the Mexican and Central America and Caribbean Contact Center Outsourcing Services Market

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This study examines the trends in the contact center outsourcing services markets in Mexico as well as Central America and the Caribbean. It forecasts market demand and provides an extensive coverage of the services delivered in each of the local markets and services supplied by these countries to overseas consumers. Furthermore, it shows the data for outsourcing offshore services alone, excluding in-house operations. Within this study, revenue is traced as it is received by outsourcing companies for the provision of customer/agent interaction services in Mexico and Central America and the Caribbean.

Table of Contents

Analysis of the Mexican and Central America and Caribbean Contact Center Outsourcing Services Market, Mexican and Central American and the Caribbean Markets 2011 Contact Center Outsourcing Services Markets in Mexico and Central America and the CaribbeanMarket Overview of the Contact Center Outsourcing Services Markets 2011 in Mexico and Central America and the Caribbean




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