Analysis of the North American Hosted IP Telephony and UCC Services Market

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The North American hosted IP telephony and UCC services market continues to present considerable growth opportunities for service providers and platform vendors who offer compelling hosted communications services and solutions. This study offers service providers, platform vendors, resellers, IT decision makers and other market participants with a detailed analysis of the trends and challenges in the evolving and rapidly growing North American hosted IP telephony and UCC services market. It identifies key market drivers and restraints and provides user and revenue forecasts for the period 2014 to 2020. The study also provides a detailed competitive analysis and provider market share estimates.

Table of Contents

Executive SummaryKey FindingsKey Findings (continued)Market Engineering MeasurementsMarket Engineering Measurements (continued)Executive Summary—CEO’s PerspectiveMarket OverviewMarket DefinitionsMarket Definitions (continued) Market Definitions (continued)Market Definitions (continued)Market Definitions (continued)Market Definitions (continued)Market Definitions (continued)Key Questions This Study Will AnswerMarket Distribution ChannelsMarket Distribution Channels Discussion Market Distribution Channels Discussion (continued) Channel SWOTChannel SWOT (continued)Market ReadinessMarket Overview—Hosted IP Telephony and UCC Services EcosystemMarket Overview—Segmentation by Country Market Overview—Segmentation by Customer SizeMarket Overview—Segmentation by Type of AccessDrivers and Restraints—Total Hosted IP Telephony and UCC Services MarketMarket DriversIT ChallengesIT Challenge: Supporting New Business Needs is Driving Up CostsBarriers to Advanced UCC Tools Adoption Among SMBsAttitudes toward Hosted CommunicationsThe Overall Impact of the Workforce on ITThe Overall Impact of the Workforce on IT (continued)Attitudes toward Cloud ComputingPerceived Effectiveness of Cloud Computing TechnologiesThe Big Picture of IT BudgetsMarket RestraintsForecasts and Trends—Total Hosted IP Telephony and UCC Services MarketForecast AssumptionsForecast Assumptions (continued)Total Hosted IP Telephony and UCC Services Market—Installed Users and Revenue ForecastInstalled Users and Revenue Forecast DiscussionHosted IP Telephony and UCC Services Market—Pricing Trends and ForecastPricing Trends and Forecast DiscussionPricing Trends and Forecast Discussion (continued)Pricing Trends and Forecast Discussion (continued)Typical Hosted IPT/UC OfferingsPercent Installed Users Forecast by CountryPercent Installed Users Forecast Discussion by CountryDemand Analysis—Total Hosted IP Telephony and UCC Services MarketDemand AnalysisDemand Analysis DiscussionDemand Analysis Discussion (continued)Demand Analysis Discussion (continued)Demand Analysis Discussion (continued)Demand Analysis Discussion (continued)Demand Analysis Discussion (continued)Cloud Adoption on the RiseEnterprise Communications Technologies Planned to be Used in the Future by RegionEnterprise Communications Technologies Planned to be Used in the Future by Region (continued)Current Percent of Enterprise Communication Solutions Moved to the Cloud by RegionMost Prevalent Enterprise Communications Solutions Moved to the Cloud by RegionLeast Prevalent Enterprise Communications Solutions Moved to the Cloud by RegionPlans to Move Enterprise Communications Solutions to the CloudExpected Percent of Enterprise Communications Solutions to be Moved to the Cloud by RegionExpected Percent of Enterprise Communication Solutions to be Moved to the Cloud by IndustryExpected Percent of Enterprise Communication Solutions to be Moved to the Cloud by Company SizeThe Best FitMarket Share and Competitive Analysis— Total Hosted IP Telephony and UCC Services MarketCompetitive Analysis—Market ShareCompetitive Analysis—Market Share (continued)Competitive EnvironmentCompetitive Environment (continued)Top CompetitorsTop Competitors (continued)Top Competitors (continued)Top Competitors (continued)Top Competitors (continued)Top Competitors (continued)Top Competitors (continued)Top Competitors (continued)Top Competitors (continued)Top Competitors (continued)Top Competitors (continued)Top Competitors (continued)Top Competitors (continued)Top Competitors (continued)Top Competitors (continued)Top Competitors (continued)Top Competitors (continued)Top Competitors (continued)Top Competitors (continued)Top Competitors (continued)Top Competitors (continued)Top Competitors (continued)Top Competitors (continued)Top Competitors (continued)Top Competitors (continued)Top Competitors (continued)Top Competitors (continued)Top Competitors (continued)Top Competitors (continued)Top Competitors (continued)Top Competitors (continued)Top Competitors (continued)Top Competitors (continued)Competitive Factors and AssessmentCompetitive Factors and Assessment (continued)Competitive Factors and Assessment (continued)Competitive Factors and Assessment (continued)Cloud Computing Provider Competitive AttributesMega Trends and Industry Convergence ImplicationsImpact of Communications Industry Mega Trends on the Hosted IP Telephony and UCC Services MarketImpact of Communications Industry Mega Trends on the Hosted IP Telephony and UCC Services Market (continued)Mega Trend Impact on the Hosted IP Telephony and UCC Services MarketThe Last WordThe Last Word—PredictionsThe Last Word—Recommendations to Service ProvidersThe Last Word—Recommendations to End CustomersLegal DisclaimerAppendixMarket Engineering MethodologyMarket Engineering MeasurementsMarket Engineering Measurements (continued)Market Engineering Measurements (continued)Additional Sources of Information on Hosted IP Telephony and UCC ServicesPartial List of Other Service ProvidersPartial List of Companies InterviewedLearn More—Next StepsTable of Acronyms UsedList of ExhibitsList of Exhibits (continued)List of Exhibits (continued)List of Exhibits (continued)




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