Analysis of the North American Hosted IP Telephony and UCC Services Market

Innovative Business Models Boost Adoption

RELEASE DATE
01-Aug-2014

REGION
North America

Research Code: NDE1-01-00-00-00

SKU: TE00401-NA-MR_01997

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Description
Table of Contents
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Description

The North American hosted IP telephony and UCC services market continues to present considerable growth opportunities for service providers and platform vendors who offer compelling hosted communications services and solutions. This study offers service providers, platform vendors, resellers, IT decision makers and other market participants with a detailed analysis of the trends and challenges in the evolving and rapidly growing North American hosted IP telephony and UCC services market. It identifies key market drivers and restraints and provides user and revenue forecasts for the period 2014 to 2020. The study also provides a detailed competitive analysis and provider market share estimates.

Executive Summary

Key Findings

Key Findings (continued)

Market Engineering Measurements

Market Engineering Measurements (continued)

Executive Summary—CEO’s Perspective

Market Overview

Market Definitions

Market Definitions (continued)

Key Questions This Study Will Answer

Market Distribution Channels

Market Distribution Channels Discussion

Market Distribution Channels Discussion (continued)

Channel SWOT

Channel SWOT (continued)

Market Readiness

Market Overview—Hosted IP Telephony and UCC Services Ecosystem

Market Overview—Segmentation by Country

Market Overview—Segmentation by Customer Size

Market Overview—Segmentation by Type of Access

Drivers and Restraints—Total Hosted IP Telephony and UCC Services Market

Market Drivers

IT Challenges

IT Challenge: Supporting New Business Needs is Driving Up Costs

Barriers to Advanced UCC Tools Adoption Among SMBs

Attitudes toward Hosted Communications

The Overall Impact of the Workforce on IT

The Overall Impact of the Workforce on IT (continued)

Attitudes toward Cloud Computing

Perceived Effectiveness of Cloud Computing Technologies

The Big Picture of IT Budgets

Market Restraints

Forecasts and Trends—Total Hosted IP Telephony and UCC Services Market

Forecast Assumptions

Forecast Assumptions (continued)

Total Hosted IP Telephony and UCC Services Market—Installed Users and Revenue Forecast

Installed Users and Revenue Forecast Discussion

Hosted IP Telephony and UCC Services Market—Pricing Trends and Forecast

Pricing Trends and Forecast Discussion

Pricing Trends and Forecast Discussion (continued)

Typical Hosted IPT/UC Offerings

Percent Installed Users Forecast by Country

Percent Installed Users Forecast Discussion by Country

Demand Analysis—Total Hosted IP Telephony and UCC Services Market

Demand Analysis

Demand Analysis Discussion

Demand Analysis Discussion (continued)

Cloud Adoption on the Rise

Enterprise Communications Technologies Planned to be Used in the Future by Region

Enterprise Communications Technologies Planned to be Used in the Future by Region (continued)

Current Percent of Enterprise Communication Solutions Moved to the Cloud by Region

Most Prevalent Enterprise Communications Solutions Moved to the Cloud by Region

Least Prevalent Enterprise Communications Solutions Moved to the Cloud by Region

Plans to Move Enterprise Communications Solutions to the Cloud

Expected Percent of Enterprise Communications Solutions to be Moved to the Cloud by Region

Expected Percent of Enterprise Communication Solutions to be Moved to the Cloud by Industry

Expected Percent of Enterprise Communication Solutions to be Moved to the Cloud by Company Size

The Best Fit

Market Share and Competitive Analysis— Total Hosted IP Telephony and UCC Services Market

Competitive Analysis—Market Share

Competitive Analysis—Market Share (continued)

Competitive Environment

Competitive Environment (continued)

Top Competitors

Top Competitors (continued)

Competitive Factors and Assessment

Competitive Factors and Assessment (continued)

Cloud Computing Provider Competitive Attributes

Mega Trends and Industry Convergence Implications

Impact of Communications Industry Mega Trends on the Hosted IP Telephony and UCC Services Market

Impact of Communications Industry Mega Trends on the Hosted IP Telephony and UCC Services Market (continued)

Mega Trend Impact on the Hosted IP Telephony and UCC Services Market

The Last Word

The Last Word—Predictions

The Last Word—Recommendations to Service Providers

The Last Word—Recommendations to End Customers

Legal Disclaimer

Appendix

Market Engineering Methodology

Market Engineering Measurements

Market Engineering Measurements (continued)

Additional Sources of Information on Hosted IP Telephony and UCC Services

Partial List of Other Service Providers

Partial List of Companies Interviewed

Learn More—Next Steps

Table of Acronyms Used

List of Exhibits

List of Exhibits (continued)

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Analysis of the North American Hosted IP Telephony and UCC Services Market

Description

Table of Contents

Key Findings

Key Findings (continued)

Market Engineering Measurements

Market Engineering Measurements (continued)

Executive Summary—CEO’s Perspective

Market Definitions

Market Definitions (continued)

Market Definitions (continued)

Market Definitions (continued)

Market Definitions (continued)

Market Definitions (continued)

Market Definitions (continued)

Key Questions This Study Will Answer

Market Distribution Channels

Market Distribution Channels Discussion

Market Distribution Channels Discussion (continued)

Channel SWOT

Channel SWOT (continued)

Market Readiness

Market Overview—Hosted IP Telephony and UCC Services Ecosystem

Market Overview—Segmentation by Country

Market Overview—Segmentation by Customer Size

Market Overview—Segmentation by Type of Access

Market Drivers

IT Challenges

IT Challenge: Supporting New Business Needs is Driving Up Costs

Barriers to Advanced UCC Tools Adoption Among SMBs

Attitudes toward Hosted Communications

The Overall Impact of the Workforce on IT

The Overall Impact of the Workforce on IT (continued)

Attitudes toward Cloud Computing

Perceived Effectiveness of Cloud Computing Technologies

The Big Picture of IT Budgets

Market Restraints

Forecast Assumptions

Forecast Assumptions (continued)

Total Hosted IP Telephony and UCC Services Market—Installed Users and Revenue Forecast

Installed Users and Revenue Forecast Discussion

Hosted IP Telephony and UCC Services Market—Pricing Trends and Forecast

Pricing Trends and Forecast Discussion

Pricing Trends and Forecast Discussion (continued)

Pricing Trends and Forecast Discussion (continued)

Typical Hosted IPT/UC Offerings

Percent Installed Users Forecast by Country

Percent Installed Users Forecast Discussion by Country

Demand Analysis

Demand Analysis Discussion

Demand Analysis Discussion (continued)

Demand Analysis Discussion (continued)

Demand Analysis Discussion (continued)

Demand Analysis Discussion (continued)

Demand Analysis Discussion (continued)

Cloud Adoption on the Rise

Enterprise Communications Technologies Planned to be Used in the Future by Region

Enterprise Communications Technologies Planned to be Used in the Future by Region (continued)

Current Percent of Enterprise Communication Solutions Moved to the Cloud by Region

Most Prevalent Enterprise Communications Solutions Moved to the Cloud by Region

Least Prevalent Enterprise Communications Solutions Moved to the Cloud by Region

Plans to Move Enterprise Communications Solutions to the Cloud

Expected Percent of Enterprise Communications Solutions to be Moved to the Cloud by Region

Expected Percent of Enterprise Communication Solutions to be Moved to the Cloud by Industry

Expected Percent of Enterprise Communication Solutions to be Moved to the Cloud by Company Size

The Best Fit

Competitive Analysis—Market Share

Competitive Analysis—Market Share (continued)

Competitive Environment

Competitive Environment (continued)

Top Competitors