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  • Analysis of the North American Hosted IP Telephony and UCC Services Market

Analysis of the North American Hosted IP Telephony and UCC Services Market

Innovative Business Models Boost Adoption

  • Research Code : NDE1-01-00-00-00
  • SKU : TE00401-NA-MR_01997
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  • Release Date : 01-Aug-2014
  • Region : North America
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The North American hosted IP telephony and UCC services market continues to present considerable growth opportunities for service providers and platform vendors who offer compelling hosted communications services and solutions. This study offers service providers, platform vendors, resellers, IT decision makers and other market participants with a detailed analysis of the trends and challenges in the evolving and rapidly growing North American hosted IP telephony and UCC services market. It identifies key market drivers and restraints and provides user and revenue forecasts for the period 2014 to 2020. The study also provides a detailed competitive analysis and provider market share estimates.

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Description
The North American hosted IP telephony and UCC services market continues to present considerable growth opportunities for service providers and platform vendors who offer compelling hosted communications services and solutions. This study offers service providers, platform vendors, resellers, IT decision makers and other market participants with a detailed analysis of the trends and challenges in the evolving and rapidly growing North American hosted IP telephony and UCC services market. It identifies key market drivers and restraints and provides user and revenue forecasts for the period 2014 to 2020. The study also provides a detailed competitive analysis and provider market share estimates.


Table of Contents

Executive Summary

Key Findings
Key Findings (continued)
Market Engineering Measurements
Market Engineering Measurements (continued)
Executive Summary—CEO’s Perspective

Market Overview

Market Definitions
Market Definitions (continued)
Market Definitions (continued)
Market Definitions (continued)
Market Definitions (continued)
Market Definitions (continued)
Market Definitions (continued)
Key Questions This Study Will Answer
Market Distribution Channels
Market Distribution Channels Discussion
Market Distribution Channels Discussion (continued)
Channel SWOT
Channel SWOT (continued)
Market Readiness
Market Overview—Hosted IP Telephony and UCC Services Ecosystem
Market Overview—Segmentation by Country
Market Overview—Segmentation by Customer Size
Market Overview—Segmentation by Type of Access

Drivers and Restraints—Total Hosted IP Telephony and UCC Services Market

Market Drivers
IT Challenges
IT Challenge: Supporting New Business Needs is Driving Up Costs
Barriers to Advanced UCC Tools Adoption Among SMBs
Attitudes toward Hosted Communications
The Overall Impact of the Workforce on IT
The Overall Impact of the Workforce on IT (continued)
Attitudes toward Cloud Computing
Perceived Effectiveness of Cloud Computing Technologies
The Big Picture of IT Budgets
Market Restraints

Forecasts and Trends—Total Hosted IP Telephony and UCC Services Market

Forecast Assumptions
Forecast Assumptions (continued)
Total Hosted IP Telephony and UCC Services Market—Installed Users and Revenue Forecast
Installed Users and Revenue Forecast Discussion
Hosted IP Telephony and UCC Services Market—Pricing Trends and Forecast
Pricing Trends and Forecast Discussion
Pricing Trends and Forecast Discussion (continued)
Pricing Trends and Forecast Discussion (continued)
Typical Hosted IPT/UC Offerings
Percent Installed Users Forecast by Country
Percent Installed Users Forecast Discussion by Country

Demand Analysis—Total Hosted IP Telephony and UCC Services Market

Demand Analysis
Demand Analysis Discussion
Demand Analysis Discussion (continued)
Demand Analysis Discussion (continued)
Demand Analysis Discussion (continued)
Demand Analysis Discussion (continued)
Demand Analysis Discussion (continued)
Cloud Adoption on the Rise
Enterprise Communications Technologies Planned to be Used in the Future by Region
Enterprise Communications Technologies Planned to be Used in the Future by Region (continued)
Current Percent of Enterprise Communication Solutions Moved to the Cloud by Region
Most Prevalent Enterprise Communications Solutions Moved to the Cloud by Region
Least Prevalent Enterprise Communications Solutions Moved to the Cloud by Region
Plans to Move Enterprise Communications Solutions to the Cloud
Expected Percent of Enterprise Communications Solutions to be Moved to the Cloud by Region
Expected Percent of Enterprise Communication Solutions to be Moved to the Cloud by Industry
Expected Percent of Enterprise Communication Solutions to be Moved to the Cloud by Company Size
The Best Fit

Market Share and Competitive Analysis— Total Hosted IP Telephony and UCC Services Market

Competitive Analysis—Market Share
Competitive Analysis—Market Share (continued)
Competitive Environment
Competitive Environment (continued)
Top Competitors
Top Competitors (continued)
Top Competitors (continued)
Top Competitors (continued)
Top Competitors (continued)
Top Competitors (continued)
Top Competitors (continued)
Top Competitors (continued)
Top Competitors (continued)
Top Competitors (continued)
Top Competitors (continued)
Top Competitors (continued)
Top Competitors (continued)
Top Competitors (continued)
Top Competitors (continued)
Top Competitors (continued)
Top Competitors (continued)
Top Competitors (continued)
Top Competitors (continued)
Top Competitors (continued)
Top Competitors (continued)
Top Competitors (continued)
Top Competitors (continued)
Top Competitors (continued)
Top Competitors (continued)
Top Competitors (continued)
Top Competitors (continued)
Top Competitors (continued)
Top Competitors (continued)
Top Competitors (continued)
Top Competitors (continued)
Top Competitors (continued)
Top Competitors (continued)
Competitive Factors and Assessment
Competitive Factors and Assessment (continued)
Competitive Factors and Assessment (continued)
Competitive Factors and Assessment (continued)
Cloud Computing Provider Competitive Attributes

Mega Trends and Industry Convergence Implications

Impact of Communications Industry Mega Trends on the Hosted IP Telephony and UCC Services Market
Impact of Communications Industry Mega Trends on the Hosted IP Telephony and UCC Services Market (continued)
Mega Trend Impact on the Hosted IP Telephony and UCC Services Market

The Last Word

The Last Word—Predictions
The Last Word—Recommendations to Service Providers
The Last Word—Recommendations to End Customers
Legal Disclaimer

Appendix

Market Engineering Methodology
Market Engineering Measurements
Market Engineering Measurements (continued)
Market Engineering Measurements (continued)
Additional Sources of Information on Hosted IP Telephony and UCC Services
Partial List of Other Service Providers
Partial List of Companies Interviewed
Learn More—Next Steps
Table of Acronyms Used
List of Exhibits
List of Exhibits (continued)
List of Exhibits (continued)
List of Exhibits (continued)


Sample Study






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