Analysis of the North American Mobile Workforce Management Market

Mobile Prepackaged Applications for Service Workers in the Field

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The North American mobile workforce management (MWM) market is in a state of flux. New participants, ongoing technology advancements, and more educated customers are resulting in steady growth in both users and revenues. These software solutions locate, manage, automate, and optimize mobile field service workers and their tasks. High-potential users include field service organizations, home health care agencies, distribution and courier services, and the public sector. Analysis is based on the interviews with vendors, channels, and end-customers, as well as secondary research. Metrics include user, revenue, pricing, and channel forecasts, in addition to market opportunity sizing

Table of Contents

Executive SummaryKey FindingsKey Findings (continued)Market Engineering MeasurementsMarket Engineering Measurements (continued)CEO’s PerspectiveMarket OverviewMarket DefinitionsMarket Definitions (continued)Market Definitions (continued)Market Definitions (continued)Market Definitions (continued)Key Questions This Study Will AnswerOriginal Solution DevelopersMarket Distribution ChannelsMarket Distribution Channels Discussion Key TrendsKey Trends (continued)Key Trends (continued)Key Trends (continued)Key Trends (continued)Drivers and Restraints—Total Mobile Workforce Management MarketMarket DriversMarket RestraintsForecasts and Trends—Total Mobile Workforce Management MarketForecast AssumptionsUser and Revenue ForecastUser and Revenue Forecast DiscussionPricing Trends and ForecastPricing Trends and Forecast DiscussionPercent Revenue Forecast by Distribution ChannelPercent Revenue Forecast Discussion by Distribution ChannelPercent Revenue Forecast Discussion by Distribution Channel (continued)Demand AnalysisDemand Analysis (continued)Demand Analysis (continued)Demand Analysis (continued)Demand Analysis DiscussionCompetitive Analysis—Total Mobile Workforce Management MarketCompetitive EnvironmentTop CompetitorsTop Competitors (continued)Top Competitors (continued)Top Competitors (continued)Top Competitors (continued)Top Competitors (continued)MWM Software Vendor PositioningCompetitive Factors and AssessmentCompetitive Factors and Assessment (continued)Competitive Factors and Assessment (continued)The Last WordThe Last Word—PredictionsThe Last Word—RecommendationsLegal DisclaimerAppendixMarket Engineering MethodologyMarket Engineering MeasurementsMarket Engineering Measurements (continued)Additional Sources of Information on Mobile Workforce ManagementPartial List of Companies InterviewedProfiles of Key Industry ParticipantsActsoft Inc. ProfileAstea International Inc. ProfileAT&T ProfileBell Mobility ProfileClickSoftware Technologies Ltd. ProfileFleetComplete ProfileOracle ProfileProntoForms Corporation ProfileSAP AG ProfileServiceMax ProfileServicePower ProfileSprint ProfileTeleCommunication Systems (TCS) ProfileTELUS ProfileTrimble ProfileVerizon Wireless ProfileLearn More—Next StepsList of ExhibitsList of Exhibits (continued)

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