APO - End User Survey

APO - End User Survey

RELEASE DATE
30-Sep-2005
REGION
North America
Research Code: 6A36-01-00-00-00
SKU: IT01162-AP-MR_10917

$1,750.00

Special Price $1,312.50 save 25 %

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SKU
IT01162-AP-MR_10917

$1,750.00

$1,312.50 save 25 %

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Description

This end-user survey provides insights needed to pursue the business application end of the contact center marketplace. Included is end user buying preferences on analytics, quality monitoring and workforce management applications along with future spending plans and summary remarks.

Table of Contents

Introduction

  • Introduction

Methodology and Sample

  • Methodology and Sample

Executive Summary

  • Executive Summary

End User Preferences for Agent Performance Optimization

  • Performance Management Analytics
  • Quality Monitoring
  • Workforce Management & eLearning

Future Direction

  • Future Investment Plans

Conclusions

  • Conclusions
Related Research
This end-user survey provides insights needed to pursue the business application end of the contact center marketplace. Included is end user buying preferences on analytics, quality monitoring and workforce management applications along with future spending plans and summary remarks.
More Information
No Index Yes
Podcast No
Industries Information Technology
WIP Number 6A36-01-00-00-00
Is Prebook No