APO - End User Survey

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Regular Price: USD 1,750

Special Price USD 1,225

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This end-user survey provides insights needed to pursue the business application end of the contact center marketplace. Included is end user buying preferences on analytics, quality monitoring and workforce management applications along with future spending plans and summary remarks.

Table of Contents

APO - End User Survey, Agent Performance Optimization IntroductionIntroductionMethodology and SampleMethodology and SampleExecutive SummaryExecutive SummaryEnd User Preferences for Agent Performance OptimizationPerformance Management AnalyticsQuality MonitoringWorkforce Management & eLearningFuture DirectionFuture Investment PlansConclusionsConclusions




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