Argentine and Chilean Contact Center Outsourcing Services Markets

Higher Costs and Competition Threatens Profitability

  • Research Code : NDB4-01-00-00-00
  • SKU : IT00718-LA-MR_01978
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  • Release Date : 15-Apr-2014
  • Region : Latin America
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The Contact Center Outsourcing (CCO) Services Market in Argentina slightly decreased in revenue in 2013 because of the exit of providers during the year as a result of the low profitability margins. On the other hand, the CCO services market in Chile exhibited a mild revenue growth in 2013, mostly based on the domestic business, as several offshoring business were relocated in lower-priced locations, such as Colombia and Peru. This research service provides metrics and forecasts about market size, offshoring destinations, market share, and several revenue breakdowns, as well as drivers and restrains, and main trends. The base year for this study is 2013 and forecast period is from 2014 to 2020.

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