ASEAN Hosted/Cloud Contact Center Market Update

Upswing in the Market, as Customer Awareness and Focus on Cost, Flexibility, and Scalability Continue to Grow

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Today, companies globally are challenged by the rapidly shifting market forces including the fast rate of innovation, change in technology landscape, increasing consumerization and changing economic scenarios. Firms are increasingly launching new and disruptive services in the market to differentiate themselves from the rest. On the other hand, end customers are becoming more demanding and expect high level of support and sophisticated interactions with companies for convenient and faster services. The market for hosted and cloud contact centers in ASEAN, continues to grow at faster pace as compared to on-premise. Hosted/Cloud contact center solutions extend business flexibility by delivering contact center capabilities on a per-agent, per-month pricing model, based on the peak capacity in a 30-day period. This report analyzes the overall market size in base year 2015 and forecast till 2022 along with the demand side reveue by size of hosting (50-200 seats, <50 seats and >200 seats), type of requirement (expansion, new contact center, overflow), Horizontal (large enterprise, medium enterprise, small enterprise)

Table of Contents

1. Market Definition
Hosted/Cloud contact center
Revenue Consideration
Horizontal Segments
Type of Requirement
New Contact Center
Expansion
Overflow
Size of Hosting
2. Research Methodology
Geographic Coverage
3. Drivers and Restraints
Market Drivers
Market Restraints
4. Forecast—ASEAN Hosted/Contact Center
5. Market Forecast
6. Demand Forecast
7. Key Highlights
8. Legal Disclaimer


List of Figures & Charts

1. Hosted/Cloud Contact Center Market: Market Drivers and Restraints, ASEAN, 2016–2022
2. Hosted/Cloud Contact Center Market: Revenue Distribution by Size of Hosting, ASEAN, 2014–2022
3. Hosted/Cloud Contact Center Market: Revenue Distribution by Type of Requirement, ASEAN, 2014–2022


1. Hosted/Cloud Contact Center Market: Total Revenue, ASEAN, 2014–2022
2. Hosted/Cloud Contact Center Market: Total Seats, ASEAN, 2014–2022
3. Hosted/Cloud Contact Center Market: Revenue Distribution by Size of Hosting, ASEAN, 2014–2022
4. Hosted/Cloud Contact Center Market: Revenue Distribution by Type of Requirement, ASEAN, 2014–2022



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