Asia Pacific - Building a World Class Government Call Center

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Regular Price: USD 200

Special Price USD 140

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It highlighted the e-government contact center initiatives in Asia Pacific, major trends observed in the market and the market drivers. The presentation included market revenues and forecasts, revenue forecasts by technology and government's ICRM spending. It also examined 2 case studies:Hong Kong Efficiency Unit and Centerlink Australia

Table of Contents

Asia Pacific - Building a World Class Government Call Center, Building a World Class Government Call CenterIntroductionIntroductionThe Changing Enterprise Communications LandscapeThe Changing Enterprise Communications LandscapeE-Government EvolutionE-Government EvolutionHK Efficiency Unit ExampleHK Efficiency Unit ExampleContact Center Model Should be Planned WellContact Center Model Should be Planned WellTechnology Roadmap for Centerlink Australia Technology Roadmap for Centerlink AustraliaTop Business and Technology Drivers in a Contact CenterTop Business and Technology Drivers in a Contact CenterAsia Pacific Contact Center StatisticsAsia Pacific Contact Center Applications – Revenue AssessmentTop Applications Investment Priorities in 2004Contact Center Spending of Government in 2004The IP Contact Center is a Hot Button NowThe IP Contact Center is a Hot Button NowCollaboration is Increasing Across Enterprises Collaboration is Increasing Across Enterprises Starting and Having a Vision is KeyStarting and Having a Vision is KeyFuture Trends in the Contact Center SpaceFuture Trends in the Contact Center Space




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