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Asia Pacific Contact Center Application CY 2009 (Executive Summary and APAC)

20-Oct-2010  /  Research Code: 4Q65-01-00-00-00  /  SKU: IT00867-AP-MR_10622  /  
Region: Asia Pacific

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The Asia Pacific Contact Center Application CY 2009 study segments the contact center applications market across 14 countries in the Asia Pacific region by 8 different application segments including ACD, CTI, IVR, Outbound, Call Monitoring, WFM, Speech and Multimedia applications, providing market sizing and market share by application, by country. Trends are also provided based on technology adoption and adoption across different industry sectors as well as by size of contact centers. Market drivers, restraints and challenges are also discussed for each country in the Asia Pacific region.

Table of Contents

Asia Pacific Contact Center Application CY 2009 (Executive Summary and APAC), Executive Summary and APACExecutive Summary and APACAsia Pacific Contact Center Applications CY 2009




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