Asia Pacific Contact Center Application CY 2009 (Executive Summary and APAC)

Asia Pacific Contact Center Application CY 2009 (Executive Summary and APAC)

RELEASE DATE
20-Oct-2010
REGION
Asia Pacific
Research Code: 4Q65-01-00-00-00
SKU: IT00867-AP-MR_10622

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SKU
IT00867-AP-MR_10622

$10,000.00

$7,500.00 save 25 %

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Description

The Asia Pacific Contact Center Application CY 2009 study segments the contact center applications market across 14 countries in the Asia Pacific region by 8 different application segments including ACD, CTI, IVR, Outbound, Call Monitoring, WFM, Speech and Multimedia applications, providing market sizing and market share by application, by country. Trends are also provided based on technology adoption and adoption across different industry sectors as well as by size of contact centers. Market drivers, restraints and challenges are also discussed for each country in the Asia Pacific region.

Table of Contents

Executive Summary and APAC

  • Asia Pacific Contact Center Applications CY 2009
Related Research
The Asia Pacific Contact Center Application CY 2009 study segments the contact center applications market across 14 countries in the Asia Pacific region by 8 different application segments including ACD, CTI, IVR, Outbound, Call Monitoring, WFM, Speech and Multimedia applications, providing market sizing and market share by application, by country. Trends are also provided based on technology adoption and adoption across different industry sectors as well as by size of contact centers. Market drivers, restraints and challenges are also discussed for each country in the Asia Pacific region.
More Information
No Index Yes
Podcast No
Industries Information Technology
WIP Number 4Q65-01-00-00-00
Is Prebook No