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Asia-Pacific Contact Center Applications Market, 2011

Asia-Pacific Contact Center Applications Market, 2011

Achieved Double-digit Growth Despite Concerns of Overall Economic Slowdown

RELEASE DATE
21-Nov-2012

REGION
Asia Pacific

Research Code: P67C-01-00-00-00

SKU: IT02325-GL-MR_12080

$25,000.00

Special Price $18,750.00 save 25 %

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IT02325-GL-MR_12080

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Description

This study breaks down the contact center applications market across 13 countries in Asia-Pacific based on 8 application segments including ACD, CTI, IVR, outbound, call monitoring, WFM, speech, and multimedia applications. It presents the market sizing and market share by application as well as by country. Trends are also identified based on technology adoption across different industry sectors as well as by the size of the contact centers. The market drivers and restraints are also discussed for each country in Asia-Pacific.

Table of Contents

Asia-Pacific Contact Center Applications Market, 2011, Asia-Pacific Contact Center Applications Market

Asia-Pacific Contact Center Applications - Growth Momentum Continues

APAC Contact Center Application - Core Applications Slow Down - Performance Optimization Accelerates

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This study breaks down the contact center applications market across 13 countries in Asia-Pacific based on 8 application segments including ACD, CTI, IVR, outbound, call monitoring, WFM, speech, and multimedia applications. It presents the market sizing and market share by application as well as by country. Trends are also identified based on technology adoption across different industry sectors as well as by the size of the contact centers. The market drivers and restraints are also discussed for each country in Asia-Pacific.

More Information

More Information
No Index	Yes
Podcast	No
Author	Krishna Baidya
Industries	Information Technology
WIP Number	P67C-01-00-00-00
Is Prebook	No