Asia-Pacific Contact Center Applications Market, 2011

Achieved Double-digit Growth Despite Concerns of Overall Economic Slowdown

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This study breaks down the contact center applications market across 13 countries in Asia-Pacific based on 8 application segments including ACD, CTI, IVR, outbound, call monitoring, WFM, speech, and multimedia applications. It presents the market sizing and market share by application as well as by country. Trends are also identified based on technology adoption across different industry sectors as well as by the size of the contact centers. The market drivers and restraints are also discussed for each country in Asia-Pacific.

Table of Contents

Asia-Pacific Contact Center Applications Market, 2011, Asia-Pacific Contact Center Applications MarketAsia-Pacific Contact Center Applications - Growth Momentum ContinuesAPAC Contact Center Application - Core Applications Slow Down - Performance Optimization Accelerates




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