Description
This study breaks down the contact center applications market across 13 countries in Asia-Pacific based on 8 application segments including ACD, CTI, IVR, outbound, call monitoring, WFM, speech, and multimedia applications. It presents the market sizing and market share by application as well as by country. Trends are also identified based on technology adoption across different industry sectors as well as by the size of the contact centers. The market drivers and restraints are also discussed for each country in Asia-Pacific.
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