Asia-Pacific Contact Center Applications Market, 2013

Asia-Pacific Contact Center Applications Market, 2013

The Industry is Rapidly Transforming from Technology-centric to Customer Engagement Focused

RELEASE DATE
28-Oct-2014
REGION
Asia Pacific
Research Code: P806-01-00-00-00
SKU: IT00794-AP-MR_02130

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Description

This study breaks down the contact center applications market across 13 countries in the Asia-Pacific region based on 8 application segments including Automatic Call Distributor (ACD), Computer Telephony Integration (CTI), Interactive Voice Response, Outbound, Call Monitoring, Workforce Management (WFM), Speech Technology, and Multimedia applications. It presents market sizing and market share by application and by country. Trends are also identified based on technology adoption across different industries or sectors as well as by the size of the contact centers. Market drivers and restraints are also discussed for each country in the Asia-Pacific region.

Table of Contents

Executive Summary

Executive Summary—Market Engineering Measurements

Executive Summary—CEO’s Perspective

Market Overview

Research Methodology

Geographical Coverage

Market Overview—Definitions

Market Overview—Definitions (continued)

Market Overview—Definitions (continued)

Market Overview—Definitions (continued)

Market Overview—Definitions (continued)

Market Overview—Definitions (continued)

Market Overview—Definitions (continued)

Market Overview—Key Questions This Study Will Answer

Asia-Pacific Market Drivers and Restraints

Drivers Explained

Drivers Explained (continued)

Restraints Explained

Restraints Explained (continued)

Asia-Pacific Market Overview—Market Trends

Asia-Pacific Market Overview—Market Trends (continued)

Asia-Pacific Market Overview—Technology Trends

Asia-Pacific Market Overview—Key Trends

Asia-Pacific Market Overview—Key Trends (continued)

Asia-Pacific Market Overview—Price Trends

Asia-Pacific Market—Revenue Breakdown by Technology

Forecast Assumptions

Asia-Pacific Market—Market Engineering Measurements

Asia-Pacific Market—Revenue Forecast

Asia-Pacific Market—Revenue Forecast Discussion

Asia-Pacific Market Highlights

Asia-Pacific Market Highlights (continued)

Asia-Pacific Market Highlights (continued)

Asia-Pacific Market Highlights (continued)

Asia-Pacific Market Highlights by Technology

Asia-Pacific Market Highlights by Technology Discussion

Asia-Pacific Market Highlights by Horizontal and Vertical

Asia-Pacific Market Highlights by Horizontal and Vertical (continued)

Asia-Pacific Market Highlights by Horizontal and Vertical (continued)

Asia-Pacific Market—Vendor Market Share

Asia-Pacific Market—Vendor Market Share by Technology

Asia-Pacific Market—Vendor Market Share by Technology (continued)

Asia-Pacific Market—Vendor Market Share by Technology (continued)

Asia-Pacific Market—Vendor Market Share by Technology (continued)

Australian Market—Market Engineering Measurements

Australian Market—Revenue Breakdown by Technology

Australian Market Overview—Key Trends

Australian Market—Revenue Forecast

Australian Market—Revenue Forecast Discussion

Australian Market Highlights by Application

Australian Market Highlights by Application Discussion

Australian Market Highlights by Horizontal and Vertical

Australian Market Highlights by Horizontal and Vertical (continued)

Australian Market—Vendor Market Share

Australian Market—Vendor Market Share by Technology

Australian Market—Vendor Market Share by Technology (continued)

Australian Market—Vendor Market Share by Technology (continued)

Australian Market—Vendor Market Share by Technology (continued)

Australian Market—Competitive Highlights

Australian Market—Competitive Highlights (continued)

Australian Market—Competitive Highlights (continued)

Australian Market—Competitive Highlights (continued)

China Market—Market Engineering Measurements

China Market—Revenue Breakdown by Technology

China Market Overview—Key Trends

China Market Overview—Key Trends (continued)

China Market—Revenue Forecast

China Market—Revenue Forecast Discussion

China Market Highlights by Application

China Market Highlights by Technology Discussion

China Market Highlights by Horizontal and Vertical

China Market Highlights by Horizontal and Vertical (continued)

China Market—Vendor Market Share

China Market—Vendor Market Share by Technology

China Market—Vendor Market Share by Technology (continued)

China Market—Vendor Market Share by Technology (continued)

China Market—Vendor Market Share by Technology (continued)

China Market—Competitive Highlights

China Market—Competitive Highlights (continued)

China Market—Competitive Highlights (continued)

Hong Kong Market—Market Engineering Measurements

Hong Kong Market—Revenue Breakdown by Technology

Hong Kong Market Overview—Key Trends

Hong Kong Market Overview—Key Trends (continued)

Hong Kong Market—Revenue Forecast

Hong Kong Market—Revenue Forecast Discussion

Hong Kong Market Highlights by Application

Hong Kong Market Highlights by Technology Discussion

Hong Kong Market Highlights by Horizontal and Vertical

Hong Kong Market Highlights by Horizontal and Vertical (continued)

Hong Kong Market—Vendor Market Share

Hong Kong Market—Vendor Market Share by Technology

Hong Kong Market—Vendor Market Share by Technology (continued)

Hong Kong Market—Vendor Market Share by Technology (continued)

Hong Kong Market—Vendor Market Share by Technology (continued)

Hong Kong Market—Competitive Highlights

Hong Kong Market—Competitive Highlights (continued)

India Market—Market Engineering Measurements

India Market—Revenue Breakdown by Technology

India Market Overview—Key Trends

India Market Overview—Key Trends (continued)

India Market—Revenue Forecast

India Market—Revenue Forecast Discussion

India Market Highlights by Application

India Market Highlights by Technology Discussion

India Market Highlights by Horizontal and Vertical

India Market Highlights by Horizontal and Vertical (continued)

India Market—Vendor Market Share

India Market—Vendor Market Share by Technology

India Market—Vendor Market Share by Technology (continued)

India Market—Vendor Market Share by Technology (continued)

India Market—Vendor Market Share by Technology (continued)

India Market—Competitive Highlights

India Market—Competitive Highlights (continued)

Indonesia Market—Market Engineering Measurements

Indonesia Market—Revenue Breakdown by Technology

Indonesia Market Overview—Key Trends

Indonesia Market Overview—Key Trends (continued)

Indonesia Market—Revenue Forecast

Indonesia Market—Revenue Forecast Discussion

Indonesia Market Highlights by Application

Indonesia Market Highlights by Technology Discussion

Indonesia Market Highlights by Horizontal and Vertical

Indonesia Market Highlights by Horizontal and Vertical (continued)

Indonesia Market—Vendor Market Share

Indonesia Market—Vendor Market Share by Technology

Indonesia Market—Vendor Market Share by Technology (continued)

Indonesia Market—Vendor Market Share by Technology (continued)

Indonesia Market—Vendor Market Share by Technology (continued)

Indonesia Market—Competitive Highlights

Indonesia Market—Competitive Highlights (continued)

Japan Market—Market Engineering Measurements

Japan Market—Revenue Breakdown by Technology

Japan Market Overview—Key Trends

Japan Market Overview—Key Trends (continued)

Japan Market—Revenue Forecast

Japan Market—Revenue Forecast Discussion

Japan Market Highlights by Application

Japan Market Highlights by Technology Discussion

Japan Market Highlights by Horizontal and Vertical

Japan Market Highlights by Horizontal and Vertical (continued)

Japan Market—Vendor Market Share

Japan Market—Vendor Market Share by Technology

Japan Market—Vendor Market Share by Technology (continued)

Japan Market—Vendor Market Share by Technology (continued)

Japan Market—Vendor Market Share by Technology (continued)

Japan Market—Competitive Highlights

Japan Market—Competitive Highlights (continued)

Japan Market—Competitive Highlights (continued)

Japan Market—Competitive Highlights (continued)

Japan Market—Competitive Highlights (continued)

Malaysian Market—Market Engineering Measurements

Malaysia Market—Revenue Breakdown by Technology

Malaysia Market Overview—Key Trends

Malaysia Market Overview—Key Trends (continued)

Malaysia Market—Revenue Forecast

Malaysia Market—Revenue Forecast Discussion

Malaysia Market Highlights by Application

Malaysia Market Highlights by Technology Discussion

Malaysia Market Highlights by Horizontal and Vertical

Malaysia Market Highlights by Horizontal and Vertical (continued)

Malaysia Market—Vendor Market Share

Malaysia Market—Vendor Market Share by Technology

Malaysia Market—Vendor Market Share by Technology (continued)

Malaysia Market—Vendor Market Share by Technology (continued)

Malaysia Market—Vendor Market Share by Technology (continued)

Malaysia Market—Competitive Highlights

Malaysia Market—Competitive Highlights (continued)

New Zealand Market—Market Engineering Measurements

New Zealand Market—Revenue Breakdown by Technology

New Zealand Market Overview—Key Trends

New Zealand Market Overview—Key Trends (continued)

New Zealand Market—Revenue Forecast

New Zealand Market—Revenue Forecast Discussion

New Zealand Market Highlights by Application

New Zealand Market Highlights by Technology Discussion

New Zealand Market Highlights by Horizontal and Vertical

New Zealand Market Highlights by Horizontal and Vertical (continued)

New Zealand Market—Vendor Market Share

New Zealand Market—Vendor Market Share by Technology

New Zealand Market—Vendor Market Share by Technology (continued)

New Zealand Market—Vendor Market Share by Technology (continued)

New Zealand Market—Vendor Market Share by Technology (continued)

New Zealand Market—Competitive Highlights

New Zealand Market—Competitive Highlights (continued)

New Zealand Market—Competitive Highlights (continued)

The Philippines Market—Market Engineering Measurements

The Philippines Market—Revenue Breakdown by Technology

The Philippines Market Overview—Key Trends

The Philippines Market Overview—Key Trends (continued)

The Philippines Market—Revenue Forecast

The Philippines Market—Revenue Forecast Discussion

The Philippines Market Highlights by Application

The Philippines Market Highlights by Technology Discussion

The Philippines Market Highlights by Horizontal and Vertical

The Philippines Market Highlights by Horizontal and Vertical (continued)

The Philippines Market—Vendor Market Share

The Philippines Market—Vendor Market Share by Technology

The Philippines Market—Vendor Market Share by Technology (continued)

The Philippines Market—Vendor Market Share by Technology (continued)

The Philippines Market—Vendor Market Share by Technology (continued)

The Philippines Market—Competitive Highlights

The Philippines Market—Competitive Highlights (continued)

Singapore Market—Market Engineering Measurements

Singapore Market—Revenue Breakdown by Technology

Singapore Market Overview—Key Trends

Singapore Market Overview—Key Trends (continued)

Singapore Market—Revenue Forecast

Singapore Market—Revenue Forecast Discussion

Singapore Market Highlights by Application

Singapore Market Highlights by Technology Discussion

Singapore Market Highlights by Horizontal and Vertical

Singapore Market Highlights by Horizontal and Vertical (continued)

Singapore Market—Vendor Market Share

Singapore Market—Vendor Market Share by Technology

Singapore Market—Vendor Market Share by Technology (continued)

Singapore Market—Vendor Market Share by Technology (continued)

Singapore Market—Vendor Market Share by Technology (continued)

Singapore Market—Competitive Highlights

Singapore Market—Competitive Highlights (continued)

South Korea Market—Market Engineering Measurements

South Korea Market—Revenue Breakdown by Technology

South Korea Market Overview—Key Trends

South Korea Market Overview—Key Trends (continued)

South Korea Market—Revenue Forecast

South Korea Market—Revenue Forecast Discussion

South Korea Market Highlights by Application

South Korea Market Highlights by Technology Discussion

South Korea Market Highlights by Horizontal and Vertical

South Korea Market Highlights by Horizontal and Vertical (continued)

South Korea Market—Vendor Market Share

South Korea Market—Vendor Market Share by Technology

South Korea Market—Vendor Market Share by Technology (continued)

South Korea Market—Vendor Market Share by Technology (continued)

South Korea Market—Vendor Market Share by Technology (continued)

South Korea Market—Competitive Highlights

South Korea Market—Competitive Highlights (continued)

South Korea Market—Competitive Highlights (continued)

Taiwan Market—Market Engineering Measurements

Taiwan Market—Revenue Breakdown by Technology

Taiwan Market Overview—Key Trends

Taiwan Market—Revenue Forecast

Taiwan Market—Revenue Forecast Discussion

Taiwan Market Highlights by Application

Taiwan Market Highlights by Technology Discussion

Taiwan Market Highlights by Horizontal and Vertical

Taiwan Market Highlights by Horizontal and Vertical (continued)

Taiwan Market—Vendor Market Share

Taiwan Market—Vendor Market Share by Technology

Taiwan Market—Vendor Market Share by Technology (continued)

Taiwan Market—Vendor Market Share by Technology (continued)

Taiwan Market—Vendor Market Share by Technology (continued)

Taiwan Market—Competitive Highlights

Taiwan Market—Competitive Highlights (continued)

Taiwan Market—Competitive Highlights (continued)

Thailand Market—Market Engineering Measurements

Thailand Market—Revenue Breakdown by Technology

Thailand Market Overview—Key Trends

Thailand Market Overview—Key Trends (continued)

Thailand Market—Revenue Forecast

Thailand Market—Revenue Forecast Discussion

Thailand Market Highlights by Application

Thailand Market Highlights by Technology Discussion

Thailand Market Highlights by Horizontal and Vertical

Thailand Market Highlights by Horizontal and Vertical (continued)

Thailand Market—Vendor Market Share

Thailand Market—Vendor Market Share by Technology

Thailand Market—Vendor Market Share by Technology (continued)

Thailand Market—Vendor Market Share by Technology (continued)

Thailand Market—Vendor Market Share by Technology (continued)

Thailand Market—Competitive Highlights

Thailand Market—Competitive Highlights (continued)

Vietnam Market—Market Engineering Measurements

Vietnam Market—Revenue Breakdown by Technology

Vietnam Market Overview—Key Trends

Vietnam Market Overview—Key Trends (continued)

Vietnam Market—Revenue Forecast

Vietnam Market—Revenue Forecast Discussion

Vietnam Market Highlights by Application

Vietnam Market Highlights by Technology Discussion

Vietnam Market Highlights by Horizontal and Vertical

Vietnam Market Highlights by Horizontal and Vertical (continued)

Vietnam Market—Vendor Market Share

Vietnam Market—Vendor Market Share by Technology

Vietnam Market—Vendor Market Share by Technology (continued)

Vietnam Market—Vendor Market Share by Technology (continued)

Vietnam Market—Vendor Market Share by Technology (continued)

Vietnam Market—Competitive Highlights

The Last Word—Three Big Predictions

Legal Disclaimer

Appendix—Other Participants in Asia-Pacific

Appendix—Other Participants in Asia-Pacific (continued)

Appendix—Other Participants in Australia

Appendix—Other Participants in China

Appendix—Other Participants in Hong Kong

Appendix—Other Participants in India

Appendix—Other Participants in Indonesia

Appendix—Other Participants in Japan

Appendix—Other Participants in Malaysia

Appendix—Other Participants in New Zealand

Appendix—Other Participants in Philippines

Appendix—Other Participants in Singapore

Appendix—Other Participants in South Korea

Appendix—Other Participants in Taiwan

Appendix—Other Participants in Thailand

Appendix—Other Participants in Vietnam

Partial List of Companies Interviewed

Market Engineering Methodology

Learn More—Next Steps

Additional Sources of Information

Related Research
This study breaks down the contact center applications market across 13 countries in the Asia-Pacific region based on 8 application segments including Automatic Call Distributor (ACD), Computer Telephony Integration (CTI), Interactive Voice Response, Outbound, Call Monitoring, Workforce Management (WFM), Speech Technology, and Multimedia applications. It presents market sizing and market share by application and by country. Trends are also identified based on technology adoption across different industries or sectors as well as by the size of the contact centers. Market drivers and restraints are also discussed for each country in the Asia-Pacific region.
More Information
No Index Yes
Podcast No
Author Shuishan Lu
Industries Information Technology
WIP Number P806-01-00-00-00
Is Prebook No