Explore more Categories
Artificial Intelligence involves the science and engineering of developing intelligent machines
The manufacturing world is at a cusp of a new revolution that will redefine conventional business models
IoT will have a major impact on businesses and consumers in the future
The world is creating 2.5 exabytes of data daily
Our research seeks to connect-the-dots across multiple trends
Personal Robots are Set to Be a $19 Billion Market
Strategic Analysis of BREXIT and its Implications to Industries, Economies and Societies
Time for a Digital Revolution in the Women’s Health Market
iFrost is a digital platform for interactive and dynamic reporting of data.
The TOEs are a great source of information which gives corporates critical information on companies to action for their strategic investments either as an open source platform or to collaborate and to develop successful products
Growth Stumbles as Global Economic Uncertainty Prevails
save 25 %
* Required Fields
Pay by invoice
The Asia-Pacific (APAC) contact center applications market size is estimated to grow from $655.4 million in 2015 to $790.9 million by 2022, at a Compound Annual Growth Rate (CAGR) of 2.7%. The research service covers the contact center applications market across 14 countries (Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, The Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam) in the Asia-Pacific region based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Response (IVR), Outbound Dialer (OBD), Quality Monitoring (QM), Workforce Management (WFM) and analytics applications. The base year is 2015, forecasts are provided by application as well as by vertical segment and horizontal segment adoption for the years 2016 to 2022.Research Scope:• Market trends (market conditions, technology trends, pricing trends)• Regional trends (Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, The Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam)• Revenue forecast by solutions, applications, and technologies• Analysis and highlights by verticals and horizontals (trends are also identified based on technology adoption across different industry sectors as well as by the size of the contact centers)Market Engineering Measurements are provided for the year of 2015. Market stage, market revenue of 2015, market size at the end of forecast period, base year market growth rate, CAGR, market saturation, price range, price sensitivity, and market concentration are provided.The study presents the market size and market share by application and country. Strategies, growth analysis, competitive landscape, and future focus are discussed for major contact center application vendors (Alcatel-Lucent, Altigen, Altitude, Artsoft, Aspect Software, Avaya, Bridgetec, Callray, Cisco Systems, Convergys, eGain, Enghouse Interactive, Ericsson, Fujitsu, Genesys, Grandsys, Hanmec, Huawei, Infobird, Infotalk, Interact, Interactive Intelligence, Inticube, Jiaxun, MPC, NEC, Neocas, Nexus, NICE Systems, Nuance Communications, Oki Electric, P&W Solutions, Parsec, Samsung (Seoul Commtech)Unify, SinoVoice, Spectra, Synway, Syswill, Talisma, Todentsu, Verint Systems, Voiceware, West Interactive, Zinglabs, ZTE, and so on).Key Questions This Study Will Answer:• Is the market growing, declining, or reaching saturation? How long will it continue to grow and at what rate? What are the key growth regions in the short and long terms?• What are the driving and restraining factors that will shape the future of this market? What initiatives have the ecosystem participants introduced to take advantage of market conditions?• What is the current competitive landscape? How is it expected to evolve in the future? How are ecosystem participants gearing up for the future?• How will the market change over time? Will there be a shift in the business model/pricing strategy?• Which segment(s) will drive future adoption? What are some of the vertical-specific trends?• Do the products and services offered meet customer needs or is additional development required?
Cloud Technologies Enabling Customer Experience in the Asia-Pacific Telecommunications Sector, 2017
Digital Transformation in the Global Retail Sector
Open Data Strategies of Real-time Cities
The North American Mobile Asset Tracking (MAT) Market
Australia and New Zealand (ANZ) Video Conferencing Endpoints and Infrastructure Market, Forecast to 2023
Disruption in Global Financial Services, 2017—Machine Learning is Imperative
Asia-Pacific Video Conferencing Endpoints and Infrastructure Market, Forecast to 2023
Innovations in Analytics, Artificial Intelligence, and IoT
Addressing Risk from the Encrypted Threat Vector: Analysis of the Impact and Importance of Cisco ETA
Critical and Actionable Customer Experience (CX) Trends, 2017 Part 1
consumer drone market
composite materials market
agricultural drones market
plastic waste management market
augmented reality market
smart meter market
thermal spray coatings market
Don't have an account? Create One!
Enter your Email Address here to receive a link to change password.
If you are an existing frost.com user, please register using the same email for seamless access
Already have an account? Login!
Use your Linkedin account to login or register within our store.You're just one click away.