Asia Pacific Contact Center Applications Market CY 2005

Asia Pacific Contact Center Applications Market CY 2005

RELEASE DATE
28-Apr-2006
REGION
Asia Pacific
Research Code: 4C42-01-00-00-00
SKU: IT00857-AP-MR_10612

$25,000.00

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SKU
IT00857-AP-MR_10612

$25,000.00

$18,750.00 save 25 %

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Description

The Asia Pacific market has a set of mature and growth markets where contact center applications are at different stages in their lifecycle. Mature contact center markets such as Australia, Japan, South Korea, Hong Kong and Singapore, saw great traction for IP based contact center solutions and other sophisticated applications such as Speech, Multimedia and Optimization. Growth markets such as India, China, Philippines, Thailand, and Malaysia saw setup of new contact centers and big expansions. Increasing focus from domestic enterprises, Telcos and Governments on customer service and the rise in demand for customer service outsourcing and offshoring from U.S. and U.K., and also from within Asia Pacific is fuelling the growth in the market.

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Asia Pacific Contact Center Applications Market

  • Asia Pacific Contact Center Applications Market
Related Research
The Asia Pacific market has a set of mature and growth markets where contact center applications are at different stages in their lifecycle. Mature contact center markets such as Australia, Japan, South Korea, Hong Kong and Singapore, saw great traction for IP based contact center solutions and other sophisticated applications such as Speech, Multimedia and Optimization. Growth markets such as India, China, Philippines, Thailand, and Malaysia saw setup of new contact centers and big expansions. Increasing focus from domestic enterprises, Telcos and Governments on customer service and the rise in demand for customer service outsourcing and offshoring from U.S. and U.K., and also from within Asia Pacific is fuelling the growth in the market.
More Information
No Index Yes
Podcast No
Industries Information Technology
WIP Number 4C42-01-00-00-00
Is Prebook No