Asia Pacific Contact Center Market - End-User Analysis - Malaysia

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The presentation includes results from end-user study of contact center managers with more than 20 seats in Malaysia. The study identifies operational priorities and technology adoption trends in these six contact center markets. Technology vendor leadership and outsourcing trends are also included in the study.

Table of Contents

Asia Pacific Contact Center Market - End-User Analysis - Malaysia, Contact Center End-User Study MalaysiaResearch OverviewResearch OverviewSummary of FindingsSummary of FindingsIndustry TrendsIndustry GrowthGrowth PerspectiveCostsTechnology TrendsTechnology ChoiceTechnology Vendor LeadershipTechnology PreferenceTechnology Purchasing TrendsTechnology Adoption TrendsOperational TrendsChallenges and PrioritiesApplication Service ProvidersOutsourcing

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