ASP Service End-User Study

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Table of Contents

ASP Service End-User StudyExecutive SummaryExecutive SummaryIntroductionIntroductionMarket OverviewMethodologyDemographicsDemographicsLevels of AwarenessLevels of Awareness about the ASP Business ModelUsers versus Non-UsersUsers versus Non-UsersChoosing to OutsourceApplicationsSatisfaction Levels from ASPPercentage of Workforce with Access to ASP ServicesDecision Making ProcessDecision CriteriaOutsourced Applications - Drivers of Purchase DecisionOutsource Applications - Restraints of Purchase DecisionDecision MakersNon-User InterestNon-User InterestFuture Plans for Application OutsourcingApplications Most Likely to OutsourceApplications Least Likely to OutsourceAdoption TimeframeReasons Behind Migration DecisionInfluence of Different Factors in the Evaluation ProcessTop 3 Criteria in Choosing an ASPCompetitive AnalysisAwareness of Different ASP SuppliersEvaluating Different Suppliers' Marketing OperationsSales Operations of ASP SuppliersApplication Provisioning: ISVs versus ASPsOther ConsiderationsImportance of Data Centre LocationASP Service Pricing StructuresLevel of Interest in Using an ASPAdvantages and Disadvantages of the ASP ModelIndustries Most Likely to OutsourceFuture Outlook - ConclusionsFuture Outlook - ConclusionsASP End-User Analysis QuestionnaireASP End-User Analysis Questionnaire




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