Assessment of the Asia-Pacific Contact Center Market, 2012

Assessment of the Asia-Pacific Contact Center Market, 2012

Upswing in the Domestic Markets Propels Next Phase of Growth

RELEASE DATE
11-Apr-2013
REGION
Asia Pacific
Research Code: P702-01-00-00-00
SKU: IT00780-AP-MR_02108

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SKU
IT00780-AP-MR_02108

$20,000.00

$15,000.00 save 25 %

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Description

The Asia-Pacific region continues to be in the forefront of growth markets for contact center services globally. This study is an assessment of the contact center market across 13 countries in six APAC sub-regions under Australia and New Zealand, ASEAN, Greater China, India, South Korea, and Japan. It provides market sizing and forecasting in terms of number of contact centers, number of agents, and number of seats. While number of agents and number of seats have been provided at an overall Asia-Pacific level, number of contact centers has been provided at an overall Asia-Pacific level as well as by region. Key market trends and drivers and restraints have also been discussed.

Table of Contents

Executive Summary

Executive Summary (continued)

Executive Summary—Market Engineering Measurements

Executive Summary—CEO’s Perspective

Market Overview—Definitions

Market Overview—End-user Verticals

Market Overview—Research Methodology

Market Overview—Geographical Coverage

Market Overview—Geographical Coverage (continued)

Market Overview—Key Questions This Study Will Answer

Drivers and Restraints

Drivers Explained

Drivers Explained (continued)

Drivers Explained (continued)

Restraints Explained

Restraints Explained (continued)

Restraints Explained (continued)

Market Engineering Measurements

Key Market Trends

Key Market Trends (continued)

Total Contact Center Market—Number of Contact Centers Forecast

Total Contact Center Market—Contact Centers Distribution by Region

Total Contact Center Market—Number of Seats Forecast

Total Contact Center Market—Seat Distribution

Total Contact Center Market—Seat Distribution (continued)

Total Contact Center Market—Seat Distribution Discussion

Total Contact Center Market—Seat Distribution Discussion (continued)

Total Contact Center Market—Trends by Contact Center Model

Total Contact Center Market—Trends by Contact Center Model Discussion

Total Contact Center Market—Number of Agents Forecast

Total Contact Center Market—Adoption Trends by Vertical

Total Contact Center Market—Adoption Trends by Vertical Discussion

Total Contact Center Market—Adoption Trends by Vertical Discussion (continued)

Total Contact Center Market—Trends by Country Serviced

Total Contact Center Market—Trends by Country Serviced Discussion

Total Contact Center Market—Labor Trends

The Last Word—Three Big Predictions

Legal Disclaimer

Market Engineering Methodology

Partial List of Companies Interviewed

Learn More: Next Steps

Additional Sources of Information

Related Research
The Asia-Pacific region continues to be in the forefront of growth markets for contact center services globally. This study is an assessment of the contact center market across 13 countries in six APAC sub-regions under Australia and New Zealand, ASEAN, Greater China, India, South Korea, and Japan. It provides market sizing and forecasting in terms of number of contact centers, number of agents, and number of seats. While number of agents and number of seats have been provided at an overall Asia-Pacific level, number of contact centers has been provided at an overall Asia-Pacific level as well as by region. Key market trends and drivers and restraints have also been discussed.
More Information
No Index Yes
Podcast No
Author Krishna Baidya
Industries Information Technology
WIP Number P702-01-00-00-00
Is Prebook No