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Assessment of the Asia-Pacific Contact Center Market, 2012

Upswing in the Domestic Markets Propels Next Phase of Growth

  • Research Code : P702-01-00-00-00
  • SKU : IT00780-AP-MR_02108
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  • Release Date : 11-Apr-2013
  • Region : Asia Pacific
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The Asia-Pacific region continues to be in the forefront of growth markets for contact center services globally. This study is an assessment of the contact center market across 13 countries in six APAC sub-regions under Australia and New Zealand, ASEAN, Greater China, India, South Korea, and Japan. It provides market sizing and forecasting in terms of number of contact centers, number of agents, and number of seats. While number of agents and number of seats have been provided at an overall Asia-Pacific level, number of contact centers has been provided at an overall Asia-Pacific level as well as by region. Key market trends and drivers and restraints have also been discussed.

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