Assessment of the Asia Pacific Contact Center Markets

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The Asia Pacific region represents a set of developed, developing, and under-developed contact center markets. As the Asian markets develop, the demand for better customer service is expected to increase and drive the growth of contact centers in the region. The dynamics in the marketplace is also driven by the global phenomena of outsourcing and offshoring. Contact center outsourcing is a key driver for the growth of the market. Many companies in Asia Pacific are considering outsourcing as a strategic option for their contact centers to reap benefits such as reduced costs, flexibility, and scalability of operations, and the ability to focus on business processes that are critical to their core business.

Table of Contents

Assessment of the Asia Pacific Contact Center Markets, Executive SummaryAsia Pacific SnapshotAsia Pacific SnapshotKey Market FindingsKey Market FindingsGrowth ForecastsGrowth ForecastsAssessment of the Asia Pacific Contact Center Markets, Assessment of the Asia Pacific Contact Center MarketAssessment of the Asia Pacific Contact Center MarketAsia Pacific SnapshotKey Market FindingsRegional OutlookDefinitions and MethodologyState of the IndustryModel AnalysisKey Outsourcing MarketsVertical AnalysisKey Growth SectorsTrends by Countries ServicedLabor TrendsAttrition RateLabor costsAssessment of the Asia Pacific Contact Center Markets, Assessment of the Australian Contact Center MarketSummary of Key FindingsSummary of Key FindingsDefinitions and MethodologyDefinitions and MethodologyIntroductionIntroductionState of the IndustryState of the IndustryModel AnalysisModel AnalysisVertical AnalysisVertical AnalysisTrends by Countries ServicedTrends by Countries ServicedLabor TrendsLabor TrendsConclusionConclusionAssessment of the Asia Pacific Contact Center Markets, Assessment of the Chinese Contact Center Market Summary of Key FindingsSummary of Key Findings Definitions and MethodologyDefinitions and MethodologyIntroductionIntroductionState of the Industry State of the Industry Model AnalysisModel AnalysisVertical AnalysisVertical AnalysisTrends by Countries Serviced Trends by Countries Serviced Labor Trends Labor TrendsConclusionConclusionAssessment of the Asia Pacific Contact Center Markets, Assessment of the Hong Kong Contact Center MarketSummary of Key FindingsSummary of Key FindingsDefinitions and MethodologyDefinitions and MethodologyIntroductionIntroductionState of the IndustryState of the IndustryModel AnalysisModel AnalysisVertical AnalysisVertical AnalysisTrends by Countries ServicedTrends by Countries ServicedLabor TrendsLabor TrendsConclusionConclusionAssessment of the Asia Pacific Contact Center Markets, Assessment of the Indian Contact Center Market Summary of Key FindingsSummary of Key FindingsDefinitions and MethodologyDefinitions and MethodologyIntroductionIntroductionState of the IndustryState of the IndustryModel AnalysisModel AnalysisVertical AnalysisVertical AnalysisTrends by Countries ServicedTrends by Countries ServicedLabor TrendsLabor TrendsConclusionConclusionAssessment of the Asia Pacific Contact Center Markets, Assessment of the Indonesia Contact Center Market Summary of Key FindingsSummary of Key FindingsDefinitions and MethodologyDefinitions and MethodologyIntroductionIntroductionState of the IndustryState of the IndustryModel AnalysisModel AnalysisVertical AnalysisVertical AnalysisTrends by Countries ServicedTrends by Countries ServicedLabor TrendsLabor TrendsConclusionConclusionAssessment of the Asia Pacific Contact Center Markets, Assessment of the Japanese Contact Center Market Summary of Key FindingsSummary of Key FindingsDefinitions and MethodologyDefinitions and MethodologyIntroductionIntroductionState of the IndustryState of the IndustryModel AnalysisModel AnalysisVertical AnalysisVertical AnalysisTrends by Countries ServicedTrends by Countries ServicedLabor TrendsLabor TrendsConclusionConclusionAssessment of the Asia Pacific Contact Center Markets, Assessment of the Malaysian Contact Center Market Summary of Key FindingsSummary of Key FindingsDefinitions and MethodologyDefinitions and MethodologyIntroductionIntroductionState of the IndustryState of the IndustryModel AnalysisModel AnalysisVertical AnalysisVertical AnalysisTrends by Countries ServicedTrends by Countries ServicedLabor TrendsLabor TrendsConclusionConclusionAssessment of the Asia Pacific Contact Center Markets, Assessment of the New Zealand Contact Center Market Summary of Key FindingsSummary of Key FindingsDefinitions and MethodologyDefinitions and MethodologyIntroductionIntroductionState of the IndustryState of the IndustryModel AnalysisModel AnalysisVertical AnalysisVertical AnalysisTrends by Countries ServicedTrends by Countries ServicedLabor TrendsLabor TrendsConclusionConclusionAssessment of the Asia Pacific Contact Center Markets, Assessment of the Philippines Contact Center MarketSummary of Key FindingsSummary of Key FindingsDefinitions and MethodologyDefinitions and MethodologyIntroductionIntroductionState of the IndustryState of the IndustryModel AnalysisModel AnalysisVertical AnalysisVertical AnalysisTrends by Countries ServicedTrends by Countries ServicedLabor TrendsLabor TrendsConclusionConclusionAssessment of the Asia Pacific Contact Center Markets, Assessment of the Singapore Contact Center Market Summary of Key FindingsSummary of Key FindingsDefinitions and MethodologyDefinitions and MethodologyIntroductionIntroductionState of the IndustryState of the IndustryModel AnalysisModel AnalysisVertical AnalysisVertical AnalysisTrends by Countries ServicedTrends by Countries ServicedLabor TrendsLabor TrendsConclusionConclusionAssessment of the Asia Pacific Contact Center Markets, Assessment of the South Korean Contact Center Market Summary of Key FindingsSummary of Key FindingsDefinitions and MethodologyDefinitions and MethodologyIntroductionIntroductionState of the IndustryState of the IndustryModel AnalysisModel AnalysisVertical AnalysisVertical AnalysisTrends by Countries ServicedTrends by Countries ServicedLabor TrendsLabor TrendsConclusionConclusionAssessment of the Asia Pacific Contact Center Markets, Assessment of the Taiwan Contact Center Market Summary of Key FindingsSummary of Key FindingsDefinitions and MethodologyDefinitions and MethodologyIntroductionIntroductionState of the IndustryState of the IndustryModel AnalysisModel AnalysisVertical AnalysisVertical AnalysisTrends by Countries ServicedTrends by Countries ServicedLabor TrendsLabor TrendsConclusionConclusionAssessment of the Asia Pacific Contact Center Markets, Assessment of the Thailand Contact Center Market Summary of Key FindingsSummary of Key FindingsDefinitions and MethodologyDefinitions and MethodologyIntroductionIntroductionState of the IndustryState of the IndustryModel AnalysisModel AnalysisVertical AnalysisVertical AnalysisTrends by Countries ServicedTrends by Countries ServicedLabor TrendsLabor TrendsConclusionConclusion




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