Assessment of the Asia Pacific Contact Center Markets

Assessment of the Asia Pacific Contact Center Markets

RELEASE DATE
20-Dec-2005
REGION
Asia Pacific
Research Code: 4B46-01-00-00-00
SKU: IT00850-AP-MR_10605
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Description

The Asia Pacific region represents a set of developed, developing, and under-developed contact center markets. As the Asian markets develop, the demand for better customer service is expected to increase and drive the growth of contact centers in the region. The dynamics in the marketplace is also driven by the global phenomena of outsourcing and offshoring. Contact center outsourcing is a key driver for the growth of the market. Many companies in Asia Pacific are considering outsourcing as a strategic option for their contact centers to reap benefits such as reduced costs, flexibility, and scalability of operations, and the ability to focus on business processes that are critical to their core business.

Table of Contents

Asia Pacific Snapshot

  • Asia Pacific Snapshot

Key Market Findings

  • Key Market Findings

Growth Forecasts

  • Growth Forecasts

Summary of Key Findings

Definitions and Methodology

Introduction

  • Summary of Key Findings

State of the Industry

  • Definitions and Methodology

Model Analysis

  • Introduction

Vertical Analysis

  • State of the Industry

Trends by Countries Serviced

  • Model Analysis

Labor Trends

  • Vertical Analysis

Conclusion

  • Trends by Countries Serviced

Summary of Key Findings

Definitions and Methodology

Introduction

State of the Industry

Model Analysis

Vertical Analysis

Trends by Countries Serviced

Labor Trends

Conclusion

Summary of Key Findings

Definitions and Methodology

Introduction

State of the Industry

Model Analysis

Vertical Analysis

Trends by Countries Serviced

Labor Trends

Conclusion

Summary of Key Findings

Definitions and Methodology

Introduction

State of the Industry

Model Analysis

Vertical Analysis

Trends by Countries Serviced

Labor Trends

Conclusion

Summary of Key Findings

Definitions and Methodology

Introduction

State of the Industry

Model Analysis

Vertical Analysis

Trends by Countries Serviced

Labor Trends

Conclusion

Summary of Key Findings

Definitions and Methodology

Introduction

State of the Industry

Model Analysis

Vertical Analysis

Trends by Countries Serviced

Labor Trends

Conclusion

Summary of Key Findings

Definitions and Methodology

Introduction

State of the Industry

Model Analysis

Vertical Analysis

Trends by Countries Serviced

Labor Trends

Conclusion

Summary of Key Findings

Definitions and Methodology

Introduction

State of the Industry

Model Analysis

Vertical Analysis

Trends by Countries Serviced

Labor Trends

Conclusion

Summary of Key Findings

Definitions and Methodology

Introduction

State of the Industry

Model Analysis

Vertical Analysis

Trends by Countries Serviced

Labor Trends

Conclusion

Summary of Key Findings

Definitions and Methodology

Introduction

State of the Industry

Model Analysis

Vertical Analysis

Trends by Countries Serviced

Labor Trends

Conclusion

Summary of Key Findings

Definitions and Methodology

Introduction

State of the Industry

Model Analysis

Vertical Analysis

Trends by Countries Serviced

Labor Trends

Conclusion

Summary of Key Findings

Definitions and Methodology

Introduction

State of the Industry

Model Analysis

Vertical Analysis

Trends by Countries Serviced

Labor Trends

Conclusion

Summary of Key Findings

Definitions and Methodology

Introduction

State of the Industry

Model Analysis

Vertical Analysis

Trends by Countries Serviced

Labor Trends

Conclusion

Related Research
The Asia Pacific region represents a set of developed, developing, and under-developed contact center markets. As the Asian markets develop, the demand for better customer service is expected to increase and drive the growth of contact centers in the region. The dynamics in the marketplace is also driven by the global phenomena of outsourcing and offshoring. Contact center outsourcing is a key driver for the growth of the market. Many companies in Asia Pacific are considering outsourcing as a strategic option for their contact centers to reap benefits such as reduced costs, flexibility, and scalability of operations, and the ability to focus on business processes that are critical to their core business.
More Information
No Index Yes
Podcast No
Industries Information Technology
WIP Number 4B46-01-00-00-00
Is Prebook No