Australia & New Zealand Hosted/Cloud Contact Center Market Update

Australia & New Zealand Hosted/Cloud Contact Center Market Update

Upswing in the Market, as Customer Awareness and Focus on Cost, Flexibility, and Scalability Continue to Grow

RELEASE DATE
16-Feb-2017
REGION
Asia Pacific
Research Code: 4J90-01-00-00-00
SKU: IT03228-AP-MR_19480

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Description

Today, companies globally are challenged by the rapidly shifting market forces including the fast rate of innovation, change in technology landscape, increasing consumerization and changing economic scenarios. Firms are increasingly launching new and disruptive services in the market to differentiate themselves from the rest. On the other hand, end customers are becoming more demanding and expect high level of support and sophisticated interactions with companies for convenient and faster services. The market for hosted and cloud contact centers in Australia and New Zealand, continues to grow at faster pace as compared to on-premise. Hosted/Cloud contact center solutions extend business flexibility by delivering contact center capabilities on a per-agent, per-month pricing model, based on the peak capacity in a 30-day period. This report analyzes the overall market size in base year 2015 and forecast till 2022 along with the demand side reveue by size of hosting (50-200 seats, <50 seats and >200 seats), type of requirement (expansion, new contact center, overflow), Horizontal (large enterprise, medium enterprise, small enterprise)

Table of Contents

Hosted/Cloud contact center

Revenue Consideration

Horizontal Segments

Type of Requirement

  • New Contact Center
  • Expansion
  • Overflow

Size of Hosting

Geographic Coverage

Market Drivers

Market Restraints

List of Figures
  • 1. Hosted/Cloud Contact Center Market: Market Drivers and Restraints, Australia and New Zealand, 2016–2022
  • 2. Hosted/Cloud Contact Center Market: Revenue Distribution by Size of Hosting, Australia and New Zealand, 2014–2022
  • 3. Hosted/Cloud Contact Center Market: Revenue Distribution by Type of Requirement, Australia and New Zealand, 2014–2022
List of Charts
  • 1. Hosted/Cloud Contact Center Market: Total Revenue, Australia and New Zealand, 2014–2022
  • 2. Hosted/Cloud Contact Center Market: Total Seats, Australia and New Zealand, 2014–2022
  • 3. Hosted/Cloud Contact Center Market: Revenue Distribution by Size of Hosting, Australia and New Zealand, 2014–2022
  • 4. Hosted/Cloud Contact Center Market: Revenue Distribution by Type of Requirement, Australia and New Zealand, 2014–2022
Related Research
Today, companies globally are challenged by the rapidly shifting market forces including the fast rate of innovation, change in technology landscape, increasing consumerization and changing economic scenarios. Firms are increasingly launching new and disruptive services in the market to differentiate themselves from the rest. On the other hand, end customers are becoming more demanding and expect high level of support and sophisticated interactions with companies for convenient and faster services. The market for hosted and cloud contact centers in Australia and New Zealand, continues to grow at faster pace as compared to on-premise. Hosted/Cloud contact center solutions extend business flexibility by delivering contact center capabilities on a per-agent, per-month pricing model, based on the peak capacity in a 30-day period. This report analyzes the overall market size in base year 2015 and forecast till 2022 along with the demand side reveue by size of hosting (50-200 seats, <50 seats and >200 seats), type of requirement (expansion, new contact center, overflow), Horizontal (large enterprise, medium enterprise, small enterprise)
More Information
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Table of Contents | Market Definition~ || Hosted/Cloud contact center~ || Revenue Consideration~ || Horizontal Segments~ || Type of Requirement~ ||| New Contact Center~ ||| Expansion~ ||| Overflow~ || Size of Hosting~ | Research Methodology~ || Geographic Coverage~ | Drivers and Restraints~ || Market Drivers~ || Market Restraints~ | Forecast—Australia and New Zealand Hosted/Contact Center~ | Market Forecast~ | Demand Forecast~ | Key Highlights~ | Legal Disclaimer~
List of Charts and Figures 1. Hosted/Cloud Contact Center Market: Market Drivers and Restraints, Australia and New Zealand, 2016–2022~ 2. Hosted/Cloud Contact Center Market: Revenue Distribution by Size of Hosting, Australia and New Zealand, 2014–2022~ 3. Hosted/Cloud Contact Center Market: Revenue Distribution by Type of Requirement, Australia and New Zealand, 2014–2022~| 1. Hosted/Cloud Contact Center Market: Total Revenue, Australia and New Zealand, 2014–2022~ 2. Hosted/Cloud Contact Center Market: Total Seats, Australia and New Zealand, 2014–2022~ 3. Hosted/Cloud Contact Center Market: Revenue Distribution by Size of Hosting, Australia and New Zealand, 2014–2022~ 4. Hosted/Cloud Contact Center Market: Revenue Distribution by Type of Requirement, Australia and New Zealand, 2014–2022~
Author Sapana Maheria
Industries Information Technology
WIP Number 4J90-01-00-00-00
Is Prebook No
GPS Codes 9661,9705-C1,9884-C1