Automotive Service Industry Outlook—Impact of Tablets, Mobile Apps, and Augmented Reality, Forecast to 2021

Remote Diagnostics and Participatory Services to Drive Service Bay Transformation

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This research service analyzes how evolving technology and consumer behavior will change the way that vehicles are serviced in the future. With a focus on vehicle diagnostics and service delivery models, this research service explores how products and service offerings, distribution channels, and various customer groups will be affected by these trends. The research also includes a competitive benchmarking for various original equipment manufacturers, original equipment suppliers, and independent aftermarket suppliers, and it provides case studies to support the key findings. The base year is 2015.

Table of Contents

Executive SummaryEmerging Technologies in the BayTop Trends Expected to Impact Vehicle Service Bay of the FutureTechnology in the Bay—Evolution OverviewTechnology in the Bay—Future Service DeliveryNew Entrants and Disruptive Models in the Service AftermarketEcosystem in the Making—Technology and Vehicle ServiceKey Findings and Future OutlookTechnology in the Bay—Garage of TomorrowResearch Scope, Objectives, Background, and MethodologyResearch ScopeResearch Aims and ObjectivesKey Questions this Study will AnswerResearch BackgroundResearch MethodologyTechnology in the Bay—Market InfluencersVehicle Service Market InfluencersLegislative Influence—Right to Repair ActLight Vehicle Technology TrendsConnected Tools—The Next Step from Connected PlatformsElectric Vehicle—Key Impacts on Service Bay OperationsTechnology in the Bay—OverviewService Bay Technology—SegmentationEvolution in Diagnostic Test EquipmentKnowledge-based Auto Repair and Diagnostics StructureIncrementalEcosystem in the Making—Technology and Vehicle ServiceDiagnostic Tools and Software—Delivery ModelsTechnology in the Bay—Market EnablersEmerging Technologies in the BayTechnology in the Bay—Key Enablers AnalysisLeveraging Service Shop Attributes—Dynamic Pricing OfferingFuturistic Vehicle Service Model—Remote ServicingFuture of Diagnostics—Telematics-based Real Time DiagnosticService Aggregators—Value PropositionService Aggregators Geographical PresenceFuturistic Vehicle Service Model—AR and Participatory ServiceEvolutionary Vehicle Service Technology—Augmented Reality3-D Printing and Vehicle ServiceTechnology in the Bay—OutlookTechnology in the Bay—Garage of TomorrowCase Study—GM’s Use of Technology in Service StrategyVehicle Service—Mobile/Express Service ModelsShift Mobility—Business Model Convergence Case StudyTaking the Bay to the Customer—GoTire (Mobile Service Model)Technology in the Bay—Telepresence BotsSmartphone-based Applications—Federal MogulCase Study—GM’s Prognostic/In-vehicle Sales CapabilitiesVehicle Service—Subscription OptionsTechnology in the Bay—Business Proposition AnalysisTechnology in the Bay—Diagnostic Product MappingImpact of Remote Diagnostics on Service Bay OperationsDiagnostic Software Solution Provider—Business Model ComparisonDiagnostic Solution Provider—Business Model Value AnalysisShifting from Service Model to Solutions ModelDiagnostic Software Average Subscription CostDiagnostic Software Subscription Revenue ForecastTechnology in the Bay—Competitive BenchmarkingVehicle Diagnostics and Repair—Mobile AppsAftermarket Vehicle Diagnostics and Repair Solutions—TabletsVehicle Diagnostic SoftwareTechnology in the Bay—OEM Activity ChartTechnology in the Bay—OEM Activity Chart (continued)Current Market Outlook—Connected CarsCurrent Market Outlook—Service AggregatorConclusionKey Conclusion3 Big PredictionsLegal DisclaimerAppendixIndustry OutlookTotal Maintenance and Repair Facilities in North AmericaAverage Vehicle AgeGlobal Light Vehicles in OperationVIO By BrandLearn More—Next StepsPlanned ResearchMarket Engineering Methodology


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