Automotive Service Industry Outlook—Impact of Tablets, Mobile Apps, and Augmented Reality, Forecast to 2021

Remote Diagnostics and Participatory Services to Drive Service Bay Transformation

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This research service analyzes how evolving technology and consumer behavior will change the way that vehicles are serviced in the future. With a focus on vehicle diagnostics and service delivery models, this research service explores how products and service offerings, distribution channels, and various customer groups will be affected by these trends. The research also includes a competitive benchmarking for various original equipment manufacturers, original equipment suppliers, and independent aftermarket suppliers, and it provides case studies to support the key findings. The base year is 2015.

Table of Contents

1. Executive Summary
Emerging Technologies in the Bay
Top Trends Expected to Impact Vehicle Service Bay of the Future
Technology in the Bay—Evolution Overview
Technology in the Bay—Future Service Delivery
New Entrants and Disruptive Models in the Service Aftermarket
Ecosystem in the Making—Technology and Vehicle Service
Key Findings and Future Outlook
Technology in the Bay—Garage of Tomorrow
2. Research Scope, Objectives, Background, and Methodology
Research Scope
Research Aims and Objectives
Research Background
Research Methodology
3. Technology in the Bay—Market Influencers
Vehicle Service Market Influencers
Legislative Influence—Right to Repair Act
Light Vehicle Technology Trends
Connected Tools—The Next Step from Connected Platforms
Electric Vehicle—Key Impacts on Service Bay Operations
4. Technology in the Bay—Overview
Service Bay Technology—Segmentation
Evolution in Diagnostic Test Equipment
Knowledge-based Auto Repair and Diagnostics Structure
Innovation and Adoption—Key to Success of Technology in the Bay
Ecosystem in the Making—Technology and Vehicle Service
Diagnostic Tools and Software—Delivery Models
5. Technology in the Bay—Market Enablers
Emerging Technologies in the Bay
Technology in the Bay—Key Enablers Analysis
Leveraging Service Shop Attributes—Dynamic Pricing Offering
Futuristic Vehicle Service Model—Remote Servicing
Future of Diagnostics—Telematics-based Real Time Diagnostic
Service Aggregators—Value Proposition
Service Aggregators Geographical Presence
Futuristic Vehicle Service Model—AR and Participatory Service
Evolutionary Vehicle Service Technology—Augmented Reality
3-D Printing and Vehicle Service
6. Technology in the Bay—Outlook
Garage of Tomorrow
Case Study—GM’s Use of Technology in Service Strategy
Vehicle Service—Mobile/Express Service Models
Shift Mobility—Business Model Convergence Case Study
Taking the Bay to the Customer—GoTire (Mobile Service Model)
Telepresence Bots
Smartphone-based Applications—Federal Mogul
Case Study—GM’s Prognostic/In-vehicle Sales Capabilities
Vehicle Service—Subscription Options
7. Technology in the Bay—Business Proposition Analysis
Diagnostic Product Mapping
Impact of Remote Diagnostics on Service Bay Operations
Diagnostic Software Solution Provider—Business Model Comparison
Diagnostic Solution Provider—Business Model Value Analysis
Shifting from Service Model to Solutions Model
Diagnostic Software Average Subscription Cost
Diagnostic Software Subscription Revenue Forecast
8. Technology in the Bay—Competitive Benchmarking
Vehicle Diagnostics and Repair—Mobile Apps
Aftermarket Vehicle Diagnostics and Repair Solutions—Tablets
Vehicle Diagnostic Software
Technology in the Bay—OEM Activity Chart
Current Market Outlook—Connected Cars
Current Market Outlook—Service Aggregator
9. Conclusion
3 Big Predictions
Legal Disclaimer
10. Appendix
Industry Outlook
Total Maintenance and Repair Facilities in North America
Average Vehicle Age
Global Light Vehicles in Operation
VIO By Brand

Infographic



List of Figures & Charts

1. Emerging Technologies in the Bay
2. Technology in the Bay: Top Trends Impacting Vehicle Service Bay of the Future, Global, 2015
3. Technology in the Bay: Future Service Delivery Enablers and Models, Global, 2015
4. Service Ecosystem in the Making: Creating a Win-Win Value Chain
5. Connected Tools—The Next Step from Connected Platforms
6. Leveraging Service Shop Attributes—Dynamic Pricing Offering
7. Tesla Remote Vehicle Service System
8. Technology in the Bay: Telematics Based Real Time Diagnostics, Case in Point— LAUNCH Tech USA
9. Technology in the Bay: Augmented Reality-based Vehicle Service Application, Global, 2015
10. Technology in the Bay: Garage of Tomorrow, Global, 2021
11. Impact of Remote Diagnostics on Service Bay Operations
12. Diagnostic Solution Provider: Business Model Value Analysis, North America, 2015
13. Technology in the Bay: Mobile Apps Competitive Benchmarking, North America, 2015
14. Technology in the Bay: Tablet Competitive Benchmarking, North America, 2015
15. Technology in the Bay: Vehicle Diagnostic Software Competitive Benchmarking, North America, 2015
16. Technology in the Bay: OEM Benchmarking, North America, 2015
17. Current Market Outlook—Connected Cars
18. Current Market Outlook—Service Aggregator


1. Technology in the Bay: Service Bay Tools Segmentation, Global, 2015
2. Technology in the Bay: Evolution in Diagnostic Test Equipment, Global, 1980–2015
3. Technology in the Bay: Knowledge-based Auto Repair and Diagnostics System Module, Global, 2015
4. Technology in the Bay: Vehicle Service Technology, Future Opportunities and Applications, Global, 2015
5. Technology in the Bay: Diagnostic and Software Market Providers—Delivery Models, North America, 2015
6. Technology in the Bay: Key Enabler Mapping, North America, 2015
7. General Motors—Service Workbench
8. Technology in the Bay: Evolving Service Model Drivers, Europe, 2015
9. Shift Mobility, Mobile-based Aggregator Model
10. Technology in the Bay: Product Price Positioning, North America, 2015
11. Diagnostic Software Solution Provider—Business Model Comparison
12. Shifting from Service Model to Solutions Model
13. Diagnostic Software Market: Average Subscription Cost Forecast, North America, 2011–2021
14. Diagnostic Software Market: Subscription Revenue Forecast, North America, 2011–2021



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