Beyond the Uptime Percentage: Assessing Cloud Availability SLAs

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Cloud centers (like all data centers) are subject to infrastructure failures. In 2017, most major cloud service providers suffered hours-long outages in some of their services and regions—including AWS, Azure, IBM, Google, Microsoft, and Apple. Enterprises that “click to buy” on-demand cloud services without closely examining the terms and conditions may be left unprepared and poorly compensated for an outage. In this insight, we take a look at market trends and user perceptions surrounding cloud SLAs. We assess the SLAs associated with public cloud compute services of five leading providers: Amazon EC2, Microsoft Azure Virtual Machines, Google Compute Engine, IBM Cloud Virtual Servers, and CenturyLink Vi

Table of Contents

Beyond the Uptime Percentage: Assessing Cloud Availability SLAsSPIE 2018 #11 - March 30/2018IntroductionLooking into an SLABuyer Perceptions of Cloud SLAs: Clear AmbivalenceProvider Perspective: SLA TrendsComparing SLAsHow to Assess SLAsBest and Worst SLA ComponentsStratecast - The Last WordAbout StratecastAbout Frost & Sullivan




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