Big Data and Analytics in Customer Service, 2016

Big Data and Analytics in Customer Service, 2016

Analytics Emerges as Fastest Growing Segment of Customer Contact, Redefines Company Engagement with Customers

RELEASE DATE
20-Apr-2016
REGION
North America
Research Code: 9857-00-68-00-00
SKU: IT02982-NA-MR_17000
$1,500.00
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SKU
IT02982-NA-MR_17000
$1,500.00
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Description

The Big Data and Analytics market is diverse, with hundreds of solution providers in varying segments, but until recently the practical application of Big Data within customer contact was marginal at best. This is now changing as analytics is the fastest growing segment of customer contact, and the key driver in transforming the way companies engage with customers. This research highlights the potential for Big Data Analytics in the transformation of customer service.

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Market Insight

Related Research
The Big Data and Analytics market is diverse, with hundreds of solution providers in varying segments, but until recently the practical application of Big Data within customer contact was marginal at best. This is now changing as analytics is the fastest growing segment of customer contact, and the key driver in transforming the way companies engage with customers. This research highlights the potential for Big Data Analytics in the transformation of customer service.
More Information
No Index No
Podcast No
Author Nancy Jamison
Industries Information Technology
WIP Number 9857-00-68-00-00
Is Prebook No