Big Data Applications in the Contact Center: Opportunities and Challenges

Untapped Sources of Data Promise Hyper Intelligence for Customer Service

Regular Price: USD 1,500

Special Price USD 1,350

10% OFF

* Required Fields

Regular Price: USD 1,500

Special Price USD 1,350

PAY BY INVOICE

Be the first to review this product

Big Data, a hot business topic these days, is emphasized on a myriad of web sites of solution providers in the contact center space, claiming the ability to glean customer intelligence and improve the Customer Experience. But what are the realities of this emerging trend? How much is Big Data really being used in the contact center? Is Big Data an emerging contact center trend or just so much “market-speak”? This market insight explores the challenges and opportunities inherent to Big Data when considered as information overlay to Customer Interaction Analytics (CIA).

Table of Contents

Big Data Applications in the Contact Center: Opportunities and ChallengesUntapped Sources of Data Promise Hyper Intelligence for Customer ServiceDefinitionThe Promise of Big Data as it Applies to Customer ContactUse of Big Data in the Contact CenterBig Data in Action: TalkTalk and Nexidia Big Data ChallengesSeparating the Wheat from the Chaff: Big Data ToolsRegional SpreadSummary and Recommendations




Related Research

Release Date : 24-Aug-17

Region : North America

Release Date : 22-Dec-2015

Region : North America

Release Date : 25-Sep-2015

Region : North America

Release Date : 23-Sep-2015

Region : North America

Why Frost & Sullivan

Working with the CEO’s growth team to create a vision based on a transformation growth strategy

Creating content-based digital marketing strategies that leverage our research perspective to differentiate and “tell your story”

Tracking over 1000 emerging technologies and analyzing the impact by industry and application to reveal the companies to watch in each sector

The Frost & Sullivan team is based in our 45 global offices and have developed a powerful global understandings of how industries operate on a global level.