BPO Enabling Technology Part II

Radically Transforming Client Relationships

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This Market Insight is Part II of Frost & Sullivan’s series on the topic of technology- enabled Business Process Outsourcing (BPO). The study’s emphasis is on customer care outsourcing for service, sales and technical support in North America.Consumer behavior is changing at a frenzied pace, and BPO service providers are re-tooling operational processes and investments to manage market challenges. This movement into new realms of specialized expertise signals opportunities for technology investments that could translate into enhanced value creation and a seamless service experience for clients and consumers.

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BPO Enabling Technology Part IIMarket AnalysisMarket Insight




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