BPO Enabling Technology Part II

Radically Transforming Client Relationships

  • Research Code : 9857-00-57-00-00
  • SKU : IT00161-NA-MR_01155
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  • Release Date : 03-Sep-2015
  • Region : North America
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This Market Insight is Part II of Frost & Sullivans series on the topic of technology- enabled Business Process Outsourcing (BPO). The studys emphasis is on customer care outsourcing for service, sales and technical support in North America.Consumer behavior is changing at a frenzied pace, and BPO service providers are re-tooling operational processes and investments to manage market challenges. This movement into new realms of specialized expertise signals opportunities for technology investments that could translate into enhanced value creation and a seamless service experience for clients and consumers.
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