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Brazil's Contact Center Outsourcing Services Market 2013
Brazil's Contact Center Outsourcing Services Market 2013
Contact Centers Moving Beyond Traditional Customer Service
RELEASE DATE
17-Jul-2013
17-Jul-2013
REGION
Latin America
Latin America
Deliverable Type
Market Research
Market Research
Research Code: NCB3-01-00-00-00
SKU: IT00692-LA-MR_01921
$3,950.00
In stock
SKU
IT00692-LA-MR_01921
Description
The contact center outsourcing services market in 2012 witnessed a transition in which companies, aiming to seek higher rates of profitability, began embracing new business models detached from price-sensitive offers based on voice and workstations. Participants are repositioning their brands to offer broader solutions, integrating contact center and IT solutions in a more consultative, business-processes outsourcing approach. This positioning is granting a solid, organic revenue growth and the securing of significant deals with new and existing clients, and, in turn, increasing market competition. This trend is expected to unfold, opening a promising future for the contact center outsourcing services market.
Table of Contents
Executive Summary
Executive Summary—Market Engineering Measurements
Executive Summary—Market Engineering Measurements (continued)
Executive Summary—CEO’s Perspective
Market Overview—Definitions
Market Overview—Definitions (continued)
Market Overview—Definitions (continued)
Market Overview—Key Questions This Study Will Answer
Drivers and Restraints
Drivers Explained
Drivers Explained (continued)
Restraints Explained
Restraints Explained (continued)
Forecast Assumptions
Contact Center Outsourcing Services Market—Revenue Forecast
Contact Center Outsourcing Services Market—Workstations Forecast
Revenue and Workstations Forecast Discussion
Contact Center Outsourcing Services Market—Revenue Forecast by Origin
Contact Center Outsourcing Services Market—Percent Offshore Revenue Forecast by Region
Revenue Forecast by Origin Discussion
Competitive Analysis—Market Share
Competitive Analysis—Market Share Evolution
Competitive Analysis by Provider Type
Competitive Environment
Top Competitors
Competitive Factors and Assessment
Brazilian Contact Center Outsourcing Services Market—Vertical Analysis
Brazilian Contact Center Outsourcing Services Market—Activities by Medium Type Analysis
Brazilian Contact Center Outsourcing Services Market—Activities by Interaction Channel Type Analysis
Brazilian Contact Center Outsourcing Services Market— Percent Revenue Forecast by Service Type
Revenue Forecast by Service Type Discussion
Brazilian Contact Center Outsourcing Services Market— Services Provided Analysis
The Last Word—Predictions
Legal Disclaimer
Market Engineering Methodology
Market Engineering Measurements
Market Engineering Measurements (continued)
Additional Sources of Information on Contact Center Outsourcing Services Market
Partial List of Companies Interviewed
List of Companies Included in “Others”
Learn More—Next Steps
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Popular Topics
The contact center outsourcing services market in 2012 witnessed a transition in which companies, aiming to seek higher rates of profitability, began embracing new business models detached from price-sensitive offers based on voice and workstations. Participants are repositioning their brands to offer broader solutions, integrating contact center and IT solutions in a more consultative, business-processes outsourcing approach. This positioning is granting a solid, organic revenue growth and the securing of significant deals with new and existing clients, and, in turn, increasing market competition. This trend is expected to unfold, opening a promising future for the contact center outsourcing services market.
| Deliverable Type | Market Research |
|---|---|
| No Index | Yes |
| Podcast | No |
| Industries | Information Technology |
| WIP Number | NCB3-01-00-00-00 |
| Is Prebook | No |