Description

This study covers the state of the Brazilian Contact Center Outsourcing market, analyzing drivers and restraints for growth, market trends, demand, offshore status and local trends. Afterwards, market growth for local market segments are forecasted. In addition, an analysis of the competitive situation including vendors' market shares is performed. The competitive environment was also broken down into 4 Groups of contact center providers. The base year is 2009 with forecasts running through 2015. Further, segmentation over type of contact medium, services and vertical revenues is provided.