Business Service Management - More than Just Technically Based SLAs

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In the beginning telecom services were tied to specific network elements and configurations. Commitment to customer service quality could be based on technical parameters such as uptime, percent utilization, packet delivery, connectivity time, traffic identification, and sub-network routing information among others.

Table of Contents

Business Service Management - More than Just Technically Based SLAsSPIE 2007 #34 — September 21/2007IntroductionBusiness Service Management - Customer PerspectiveBusiness Service Management - Internal PerspectiveHow BSM Solutions Improve Customer ManagementStratecast - The Last WordAbout Stratecast

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