Can the Contact Center Be the Champion for Unified Communications - Market Insight

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This market insight will explore how unified communications is, and perhaps should be defined, and how this set of technologies fits into the contact center, where communications infrastructures are already mature and highly effective. We will look at UC from the contact center's point of view: what do UC tools like instant messaging, presence, collaboration and unified messaging have to offer contact centers?

Table of Contents

Can the Contact Center Be the Champion for Unified Communications - Market InsightCan the Contact Center Be the Champion for Unified Communications?IntroductionWhat is Unified Communications?How does UC Intersect with the Contact Center?Isn't Everything Unified?The UC-Enabled CustomerAction Items: Making the Contact Center the UC ChampionConclusion




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