Explore more Categories
Artificial Intelligence involves the science and engineering of developing intelligent machines
The manufacturing world is at a cusp of a new revolution that will redefine conventional business models
IoT will have a major impact on businesses and consumers in the future
The world is creating 2.5 exabytes of data daily
Our research seeks to connect-the-dots across multiple trends
Personal Robots are Set to Be a $19 Billion Market
Strategic Analysis of BREXIT and its Implications to Industries, Economies and Societies
iFrost is a digital platform for interactive and dynamic reporting of data.
The TOEs are a great source of information which gives corporates critical information on companies to action for their strategic investments either as an open source platform or to collaborate and to develop successful products
Actionable Strategies and Tactics to Accelerate Growth in a Highly Competitive Global BPO Market
save 10 %
* Required Fields
Pay by invoice
Delivering best in class customer experience through digital solutions is key for success in the BPO industry across industries and regions. The ability to provide an omnichannel experience, efficiencies through artificial intelligence, personalized marketing and customized solutions are critical success factors. Chatbots and videoconferencing features are increasingly sought after, and incorporating unified communications is a valuable differentiator. Price continues to play a top factor in decision making. This study provides contact center outsourcers with important benchmarks across verticals, and supports their digital transformation journey. The study covers trends impacting the contact center BPO market, strategic imperatives for contact center BPO providers, end user priorities for customer engagement, outsourcer investment trends, case studies of successful digital transformation implementations, growth opportunities in 2019 and beyond, analyst commentary and perspectives, and the 2018 top predictions for the BPO Industry.Features and solutions covered include big data analytics, chat and chat Bot (Interactive Text Response), customer journey analytics, email, guided resolution/next best action, IVR, IoT, live agent voice, messaging bot, mobile customer care, proactive outbound, performance management, quality monitoring, real time speech analytics, social media analytics, speech analytics, unified agent desktop, video, web collaboration tools, workforce management, and eLearning.
Contact Center Solutions Market in Latin America and the Caribbean, Forecast to 2024
End User Priorities in Digital Transformation, Europe, 2019
Contact Center Buyers Guide, North America, 2019
Companies to Watch in Customer Contact, North America, 2019
North America Contact Center Outsourcing Market, Forecast to 2022
BPO Company Culture, 2019
Indian Contact Center Applications and Services Market, Forecast to 2022
North American Workforce Engagement Management (WEM) Market View for Customer Care, 2019
North American Robotic Process Automation Market View for Customer Care, 2019
Analysis of the Contact Center Outsourcing Services Market in Latin America and the Caribbean, Forecast to 2023
residential solar market
electric vehicle market analysis
smart wearables market
thermal spray coatings market
consumer electronics market
plastic waste management market
cloud security market
energy storage market
Fill in the fields below to receive a sample report
Don't have an account? Create One!
Enter your Email Address here to receive a link to change password.
If you are an existing frost.com user, please register using the same email for seamless access
Already have an account? Login!
Use your Linkedin account to login or register within our store.You're just one click away.